5 Replies Latest reply: Oct 14, 2014 2:15 PM by elainefinnell

Some layers go invisible regardless of show/hide setting

K.Hitomi Oct 4, 2014 5:03 AM

When I opened a PSD file with Extract, I noticed that some layers are totally transparent while these are not hidden.

I can select them, but sliced image is blank.

The PSD is not mine, so I can't upload it to public area, but it is okay to send directly to Adobe if needed.

thanks

1. Re: Some layers go invisible regardless of show/hide setting

elainefinnell Oct 9, 2014 10:23 AM (in response to K.Hitomi)

Hi, K.Hitomi-

Sorry for the lag on this; a lot of us were at the Adobe MAX conference this past week. Could you send me a private link to your file so that we can try this out?

Thanks,

-Elaine
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2. Re: Some layers go invisible regardless of show/hide setting

K.Hitomi Oct 12, 2014 5:30 AM (in response to elainefinnell)

Hi elainefinnell,

I've sent you the file. Hope that this will help your work.
Feel free to ask me if you need any information about the issue.

Thanks,
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3. Re: Some layers go invisible regardless of show/hide setting

elainefinnell Oct 13, 2014 2:22 PM (in response to K.Hitomi)

Hi, Hitomi-san-

Can you please tell me which layer(s) you're seeing this on? I popped open the file in both Photoshop and in Creative Cloud Extract, and was unable to reproduce what you are describing. It would be great if you could also send me either some screenshots of what you're seeing or a video of how to reproduce the issue. Feel free to use private message to send me these assets if you would like to keep your client work confidential!

Thanks,

-Elaine
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4. Re: Some layers go invisible regardless of show/hide setting

K.Hitomi Oct 13, 2014 4:58 PM (in response to elainefinnell)

Hi elainefinnell,

I noticed that this issue only occurs on Mac Safari.
Chrome can show all layers.

But other problems for me,
1. Also in Chrome, slices are blank.
2. Once hide "TOP" layer group, show again, then the position of the layer group goes wrong.

Followings are the screenshots.
One is on Safari (Safari can't show some layers), and one is on Chrome (blank slices, weird layer position).

thanks,
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5. Re: Some layers go invisible regardless of show/hide setting

elainefinnell Oct 14, 2014 2:15 PM (in response to K.Hitomi)

Hitomi-san-

Thank you for the screen shots. I was able to find reproducible steps for the bugs, and the engineering team is looking at it now. I'll update you when the bug is fixed!

Thanks,

-Elaine
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Some layers go invisible regardless of show/hide setting

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