15 Replies Latest reply: Nov 6, 2014 5:17 AM by Escoffie RSS

    Help With Drawing Tablet?

    Dark-DarkHour Community Member

      I'm trying to use my drawing tablet in flash, but the cursor always jumps up after I press down using the pencil or pen tools, but the select tool and everything else works fine.

      Basically I press down in one spot, and suddenly there's this line about 100 or so pixels tall, and the pen/pencil tool is now drawing 100 pixels above where the cursor is. Even the cursor in flash stays below.

       

      The tablet is a Monoprice Professional(I don't know the model). Any idea how I could fix this? Pressure sensitivity works fine.

       

      If this issue doesn't make sense, I could provide a video of what the problem is.

        • 1. Re: Help With Drawing Tablet?
          mdjustin Community Member

          I am also reciving this bug with my Graphics tablet, Model : Genius G-pen F509. If I move the curser up with teh table teh linesjoin and If I continue they swap sides, Like I'm drawing with a mirror.

          Any support would be appreciated

          • 2. Re: Help With Drawing Tablet?
            Mohanaraj Adobe Employee

            Hi,

            Can you please update your Flash Professional CC 2014 to the latest available one and see if that helps? The October 2014 update has fixes for several drawing related issues.

            You can update by going to Help > Updates...

             

            Thanks!

            Mohan

            • 3. Re: Help With Drawing Tablet?
              mdjustin Community Member

              HI,
              I am on the lastest version of the softwere, The problem is still happening.

              Thanks.

              Justin

              • 4. Re: Help With Drawing Tablet?
                Mohanaraj Adobe Employee

                Thanks for confirming. Could you please try uninstall your graphic tablet driver and install the one that comes in CD with the device?


                Thanks!

                Mohan

                • 5. Re: Help With Drawing Tablet?
                  mdjustin Community Member

                  Hi,

                  I havn't seen that CD for 5 years now, but I have installed the drivers from that time, problem is still here.
                  I have aslo tried it's latest drivers, The problem resides.

                   

                  Thanks

                  Justin

                  • 6. Re: Help With Drawing Tablet?
                    Dark-DarkHour Community Member

                    I've tried that, along with reinstalling Flash. Nothing seems to be working.

                    • 7. Re: Help With Drawing Tablet?
                      Dark-DarkHour Community Member

                      Is there still no solution to this?

                      • 8. Re: Help With Drawing Tablet?
                        Mukesh R Shah Employee Hosts

                        Can you please let us know foll. details :

                        • Flash Pro Version Number
                        • OS details
                        • Tablet model
                        • Tablet driver version Number
                        • Mapping mode set for the tablet ,Is it PEN mode or MOUSE mode.

                         

                        Also check what is the compatibility mode set : RightClick the FlashPro Application Shortcut -> Properties > Compatibility and checking the "Disable display scaling on high DPI settings" option.

                         

                        There was similar issue reported on Re: Sensibility on flash cc 2014. Check if this helps.

                         

                        Rgds,

                        Mukesh

                        • 9. Re: Help With Drawing Tablet?
                          Mukesh R Shah Employee Hosts

                          Can you please let us know foll. details :

                          • Flash Pro Version Number
                          • OS Details
                          • Tablet model
                          • Tablet driver version Number
                          • Mapping mode set for the tablet ,Is it PEN mode or MOUSE mode.

                           

                          Also check what is the compatibility mode set : RightClick the FlashPro Application Shortcut -> Properties > Compatibility and checking the "Disable display scaling on high DPI settings" option.

                           

                          There was similar issue reported on Re: Sensibility on flash cc 2014. Check if this helps.

                           

                          Rgds,

                          Mukesh

                          • 10. Re: Help With Drawing Tablet?
                            mdjustin Community Member

                            Flash Pro Version Number  : 2014 | October release       14.1.0.96 ? ?

                            OS Details  :    Windows 7 Home Premium

                            Tablet model : Genuis G-pen F509

                            Tablet driver version Number : V5.05

                            Mapping mode set for the tablet ,Is it PEN mode or MOUSE mode.: Pen Mode

                             

                            And the Compatability Propertie is greyed out so I cannot acivate it.

                             

                            Thanks.

                            • 11. Re: Help With Drawing Tablet?
                              krumlin Community Member

                              I have this exact issue. According to Adobe, "Flash CC 2014 is not compliant with HiDPI retina like displays yet on Windows"

                               

                              "Disable display scaling" does not fix the issue. I wish adobe would fix this.

                               

                              Flash CC 2014 unusable on Surface Pro

                              • 12. Re: Help With Drawing Tablet?
                                Dark-DarkHour Community Member

                                Flash Professional CC 2014

                                Windows 7 Home Premium

                                Monoprice 10X6.25 Inches Graphic Drawing Tablet

                                 

                                PEN Mode

                                 

                                I'm not sure where my tablet driver version is stored.

                                • 13. Re: Help With Drawing Tablet?
                                  Escoffie Community Member

                                  Hello:

                                   

                                  I have the exact issue with a Genius WizardPen 5x4. The first click with brush o pencil, draws a straight line from an arbitrary origin about 300 px outside the stage to the coodinate where I did the pressure. After that there's no drawing on drag. If I release the pressure and press again, another straight line comes from the same origin to the new position.

                                  After hours of testing, I have found that if I do a click anywhere outside of the Flash window, and then I try to draw something, the brush or pencil works as expected, as long as I don't release the pressure. If I release, and then press again, the straight line of horror comes again.

                                   

                                  Flash Pro Version Number  : 2014 | October release       14.1.0.96 ? ?

                                  OS Details  :    Windows 8.1

                                  Tablet model : Genuis WizardPen 5x4

                                  Tablet driver version Number : V5.2.2011.1107

                                  Mapping mode set for the tablet ,Is it PEN mode or MOUSE mode.: Pen Mode

                                   

                                  I'm aware is an old device, but it works just fine and until now I have no need to change it, and in another CC 2014 apps like Photoshop or Illustrator, it works as expected.

                                   

                                  Thanks in advance.

                                  • 14. Re: Help With Drawing Tablet?
                                    Mukesh R Shah Employee Hosts

                                    Can you also check what is the compatibility mode set : RightClick the FlashPro Application Shortcut -> Properties > Compatibility and checking the "Disable display scaling on high DPI settings" option.

                                     

                                    There was similar issue reported on Re: Sensibility on flash cc 2014. Check if this helps.

                                     

                                    Rgds,

                                    Mukesh

                                    • 15. Re: Help With Drawing Tablet?
                                      Escoffie Community Member

                                      Thansk for answering Mukesh, but sadly nothing changed.

                                       

                                      Please, take a look at the image.

                                       

                                      All that straight lines appeared just by pointing and dragging the pen. Instead of the shape I was drawing, that strypes appeared.

                                      The dots are ponts with the brush If I don't drag, the points appear (as expected) but as soon as I drag, even a little, the strypes appear.

                                      The free shape at the bottom was drawed after clicking outside the Flash window, and then going back to the stage. Trying to draw anything else, another strype appears.

                                       

                                      Regards.

                                       

                                      Captura de pantalla 2014-11-06 07.12.33.png