6 Replies Latest reply: Nov 4, 2014 11:15 PM by hedger RSS

    Adobe Audition App Crash on Startup (windows) ImageRenderer.dll Fault Module

    hedger Community Member
    hedger Oct 12, 2014 12:46 PM

      I just installed Audition and when I try to open it I receive an error message that it has stopped working and my options are to close the program or check online for a solution. I checked online and nothing came up. I checked my account and everything is up-to-date. I've uninstalled and reinstalled the app but it comes up with the same error code. Can someone please help me to figure this out?

       

      When I view the problem details it says:

       

      Problem signature:

        Problem Event Name:    APPCRASH

        Application Name:    Adobe Audition CC.exe

        Application Version:    7.1.0.119

        Application Timestamp:    5421531b

        Fault Module Name:    ImageRenderer.dll

        Fault Module Version:    7.1.0.119

        Fault Module Timestamp:    54213727

        Exception Code:    c000001d

        Exception Offset:    00000000001f5342

        OS Version:    6.1.7600.2.0.0.256.48

        Locale ID:    1033

        Additional Information 1:    cfa6

        Additional Information 2:    cfa6395cfc11b929d4cc83f7fcd45588

        Additional Information 3:    4285

        Additional Information 4:    42859895e7fdc411ae9c413f0642b513

       

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        • 1. Re: Adobe Audition App Crash on Startup (windows) ImageRenderer.dll Fault Module
          hedger Community Member
          hedger Oct 13, 2014 3:43 PM (in response to hedger)

          Adobe...I'm starting to get a little pissed off. I've tried your "chat" on two different days during the available chat hours and both times I receive messages that chat is unavailable. Then you say to post in the forums where someone can help you 24/7...yet no one has responded. I have a very limited window in which I can use this application before my schedule becomes ridiculous and it's pissing me off that I can't use it and support is non-existent.

          • 2. Re: Adobe Audition App Crash on Startup (windows) ImageRenderer.dll Fault Module
            _durin_ Employee Hosts
            _durin_ Oct 13, 2014 4:33 PM (in response to hedger)

            I'm sorry you've had a poor experience with the online chat support service.  I'll be happy to take a look and help troubleshoot the issue.

             

            If you can do the following steps, we'll have some good information to figure out what may be happening:

             

              1.  Launch Windows Explorer.  In the location bar, type:  %APPDATA%  and press enter

              2.  Open Adobe\Audition\7.0\Logs\

              3.  Copy "Audition Log.txt" as an email attachment and send it to audbugs@adobe.com  with information on your Windows version and video card and driver. 

             

            Thanks,

            Durin

            • 3. Re: Adobe Audition App Crash on Startup (windows) ImageRenderer.dll Fault Module
              Kevin Monahan Adobe Employee
              Kevin Monahan Nov 4, 2014 5:45 PM (in response to hedger)

              Hi Hedger,

              Our pro audio support agents are available Monday through Friday 7AM to 7PM PST. That's the best time to contact us for support issues. I hope that your issue is solved, but if not, please let us know.

               

              Thanks,
              Kevin

              • 4. Re: Adobe Audition App Crash on Startup (windows) ImageRenderer.dll Fault Module
                hedger Community Member
                hedger Nov 4, 2014 9:15 PM (in response to Kevin Monahan)

                I did just as Durin asked and still have not received a response from Adobe. I still have the issue and cannot use Audition CC 2014 at all. Just had another update to my graphics card a couple of weeks ago and tried again, but Audition CC 2014 still crashes on startup with the ImageRenderer.dll as the fault module. It doesn't seem to matter when I contact Adobe or how....no one seems to be able to help me. It's really frustrating. I have temporarily installed Audition CS6 as it does seem to work, for the most part. I can at least open it and work with some files. So the issue has to be with CC 2014. Hopefully you guys will fix it and when that happens I hope someone will remember to actually get back to me.

                 

                nicole

                • 5. Re: Adobe Audition App Crash on Startup (windows) ImageRenderer.dll Fault Module
                  _durin_ Employee Hosts
                  _durin_ Nov 4, 2014 9:53 PM (in response to hedger)

                  Hi Nicole,

                   

                  I have our email thread marked for follow-up and have sent the information from the logfile and crash dump to the engineering team.  The crash occurs in a library shared with Illustrator, Acrobat, and Photoshop, so I've been looking to find if they are aware of similar issues.  I've asked for the status and as soon as I have more information, I will be in touch.

                  • 6. Re: Adobe Audition App Crash on Startup (windows) ImageRenderer.dll Fault Module
                    hedger Community Member
                    hedger Nov 4, 2014 11:15 PM (in response to _durin_)

                    Thanks Durin. I greatly appreciate your assistance. I was inbetween projects with a couple of weeks off, which NEVER happens, and was looking forward to taking this time off to write some music. Unfortunately, I needed Audition in order to split and edit all of my field recording samples and that had to be done first. You can imagine my frustration when Audition wouldn't open and CS6 was being buggy, though I can do some basic editing. It's like being a kid at Christmas and when Christmas day comes you're told that you can't open your presents until something gets fixed and that something has no timeline for completion so you wonder if you'll get to open your presents and have an opportunity to play with them before you have to go back to school. That's how I've felt. My two weeks are already up so I'm back to work and hoping Audition gets fixed so I can try again at the end of this 3 month project.

                     

                    Yes, please do get in touch when you guys have figured it out and if you need ANYTHING from me please don't hesitate to ask. I will find the time to assist you. BTW, I appreciate you flagging the email thread.

                     

                    Thanks,

                    nicole