5 Replies Latest reply: Oct 13, 2014 10:18 PM by Noel Carboni RSS

    CC 2014.2, photomerge, Nikon D810, Windows 7

    John K. Shaw Community Member

      Updated to CC 2014.2, but when I try to stitch with Photomerge all goes well until the very end.  As the final merge appears on screen I get a message saying Windows has encountered a problem and must close Photoshop.  This happens with files from both Nikon D800E and D810.  Any suggestions?  I'm on the road working from my laptop, which is Windows 7 with all updates, 16 GB ram, lots of free space on hard drive, only Lightroom and Photoshop open. I uninstalled 2014.2 and reinstalled, same result.  Tried merging only two images, same result.

        • 1. Re: CC 2014.2, photomerge, Nikon D810, Windows 7
          Noel Carboni Community Member

          Please define "lots of free space", and describe how big your image is (how many frames).  Edit:  Never mind, I see you tried it with just 2 shots.

           

          I've seen Photomerge use up hundreds of GB of scratch space, after using up my entire 48 GB of main RAM.

           

          Even though it's gotten better in the most recent versions, Photomerge is still one of the most resource-intense things you can do with Photoshop.  It may be uncovering a problem in your computer system that's not showing up otherwise.  Do you see anything that sheds more light on what's gone wrong in your Windows Application Event Log?

           

          There's a configuration setting that may change the way Photomerge runs on your system...  In the Edit - Preferences - Performance panel, what have you got your Cache Levels set to?  Whatever it is, try increasing the number, then close and restart Photoshop and try your Photomerge again.

           

          Finally, one other suggestion that may help...  Convert your raw files to .PSD or .TIFF files first, then try Photomerging those files, rather than integrating the raw conversion with the stitching process.

           

          Good luck.

           

          -Noel

          • 2. Re: CC 2014.2, photomerge, Nikon D810, Windows 7
            Noel Carboni Community Member

            One other thing - and I'm not proposing this as a viable workaround, but as a test....

             

            If you convert the images to a smaller pixel count as a test, does it work any better?  In other words, if instead of converting your images to the native pixel count of 7360 x 4912, what if you choose something like 3072 x 2048 just as a test.  If the Photomerge finishes properly at that size, it would be an indication that the problem is the program wants more resources than your system has to give.

             

            -Noel

            • 3. Re: CC 2014.2, photomerge, Nikon D810, Windows 7
              John K. Shaw Community Member

              Noel,

               

              Thanks for the suggestions.  I have 480 GB free space on my hard drive.  I ran your suggested test: opened two frames, converted them to PSD, and they stitched with no problem.  These were full res files, not downsized, and I tried with shots from both the D800E and D810.  Previously, with CC I have stitched pans using Photomerge up to about nine D800E frames, no problems at all.  Here's the Event log error:

               

              Faulting application name: Photoshop.exe, version: 15.2.0.236, time stamp: 0x542531ba

              Faulting module name: igdfcl64.dll, version: 8.1.0.2712, time stamp: 0x4f711855

              Exception code: 0xc0000005

              Fault offset: 0x00000000003a9890

              Faulting process id: 0x24d4

              Faulting application start time: 0x01cfe6f0023cd2e2

              Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe

              Faulting module path: C:\Windows\system32\igdfcl64.dll

              Report Id: 5bfd2f9a-52e3-11e4-8327-082e5f76b9e6

              • 4. Re: CC 2014.2, photomerge, Nikon D810, Windows 7
                John K. Shaw Community Member

                Noel,

                 

                Setting cache levels from 4 to 6 seems to have solved the problem.  Many thanks.

                • 5. Re: CC 2014.2, photomerge, Nikon D810, Windows 7
                  Noel Carboni Community Member

                  That's good to hear.

                   

                  By the way, the failure in the log above implicates your display driver (igdfcl64.dll is part of the Intel driver suite).  Make sure to check Intel.com for available updates for your system.

                   

                  -Noel