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1. Re: creative cloud black screen
You can follow these steps :
WIN 7 and 8 (64 bit):
- Rename OOBE to OOBE_old located at C:\Program Files (x86)\Common Files\Adobe
- Relaunch the Browser
- Go to https://creative.adobe.com/products/creative-cloud
- Sign in with Adobe ID and password and download CC desktop app.
WIN 7 and 8 (32 bit):
- Rename OOBE to OOBE_old located at C:\Program Files\Common Files\Adobe
- Relaunch the Browser
- Go to https://creative.adobe.com/products/creative-cloud
- Sign in with Adobe ID and password and download CC desktop app.
Please refer to:
Hope it helps.
Regards
Rajshree
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2. Re: creative cloud black screen
when i do that it just creates a new folder called oobe and the oobe_old is still there and when i open it still black screen
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3. Re: creative cloud black screen
cant i get a older version beacause it worked with older versions of creative cloud i just want after effects
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5. Re: creative cloud black screen
Just spent 30 minutes with chat support trying to fix this, no luck. Unreal!
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6. Re: creative cloud black screen
If the cases are still unresolved for you all, please personally message the case number so that it can be escalated further.
Regards
Rajshree