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1. Re: Elements 12 Organizer freezes when "Calculating Total Media Size..." at 57%under "Backup Catalog..."
Falez Oct 13, 2014 12:34 PM (in response to Prabhuram)I have had the very same issue with both Version 11 and 12. Mine freezes on same screen at 25%. I have successfully backed up a year ago, so I know it is not my computer. The program does not remember my last backup but asks for a full backup. It seems this problem exists for Windows 8 and the newest version of MAC. Mine is a Mac with 12Gb of RAM. I also have a lot of pictures since year 1999. How do we get someone to help us?
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2. Re: Elements 12 Organizer freezes when "Calculating Total Media Size..." at 57%under "Backup Catalog..."
SurendraPal1410 Oct 13, 2014 11:38 PM (in response to Falez)This issue appears where there are any inconsistencies in your catalog (generally for video files). This issue may be due to offline files, missing files, video scenes. The recommendation here would be to fix these inconsistencies and try again. If that doesn't solve the issue, please follow steps mentioned in email by me.
~Surendra
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3. Re: Elements 12 Organizer freezes when "Calculating Total Media Size..." at 57%under "Backup Catalog..."
Falez Oct 15, 2014 8:41 AM (in response to SurendraPal1410)OK, this problem is not resolved. I'm not sure how to clear inconsistencies in my catalog. Also, I don't have the email you mentioned with the "steps" to follow if that doesn't work. I did get an email asking me to send you the "catalog db" file. Where is that located in a Mac?
Thanks for replying!
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4. Re: Elements 12 Organizer freezes when "Calculating Total Media Size..." at 57%under "Backup Catalog..."
Falez Oct 15, 2014 5:00 PM (in response to SurendraPal1410)Hi SurrendraPal1410 , I checked my emails, but I didn't get an email with a list of "steps" to perform. You did mention in one email if I still had problems that I should send you the Catalog db file to you somehow. I did not get an email with a list of steps to do. This is what I did do on my own: I don't have anything in my "Offline" folder although I see an empty folder in a certain view in Organizer. I'm not sure how to get rid of any inconsistencies in the Catalog. The REPAIR tool said there was no errors, but I am afraid to use REPAIR again since last time it deleted my catalog & I had to restore from back up. I used the OPTIMIZE catalog tool, but it did not help. I used "RECONNECT MISSING FILES" tool and it said "no missing files". What should I do now? It still freezes at 25% when it is calculating media size before it does the catalog backup.
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5. Re: Elements 12 Organizer freezes when "Calculating Total Media Size..." at 57%under "Backup Catalog..."
SurendraPal Oct 17, 2014 12:37 AM (in response to Falez)Hi Falez and Prabhuram,
Detailed steps to find catalog are mentioned on my blog: Photoshop Elements (PSE) knowledge base. under 'catalog section'. Please let me know if you face any issues.
~Surendra
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6. Re: Elements 12 Organizer freezes when "Calculating Total Media Size..." at 57%under "Backup Catalog..."
Falez Oct 17, 2014 8:05 AM (in response to SurendraPal)Hi Surendra,
OK, The catalog.pse12db file is 179.1 Mb & my email server won't send that large of a file. How should I send it to you? I'm not sure zipping it will reduce it to 35 Mb (the allowed size).
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7. Re: Elements 12 Organizer freezes when "Calculating Total Media Size..." at 57%under "Backup Catalog..."
SurendraPal Oct 17, 2014 10:13 AM (in response to Falez)Please check your email id. It has instructions for uploading your catalog.
~Surendra
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8. Re: Elements 12 Organizer freezes when "Calculating Total Media Size..." at 57%under "Backup Catalog..."
Prabhuram Oct 17, 2014 1:40 PM (in response to Prabhuram)My first question would be, why should I send my personal information to tech support? If this is an consistency issue, I would like Adobe provide a fix, or a workaround that I try within my computer. So, I am not comfortable sharing the database and I would like to hear some other options instead of asking my personal data.
The only reason I bought Organizer is to save Organize them, Tag them, and most importantly to Backup them. Right now my organization and tagging is simply a waste of time and money because I couldn't backup the catalog.
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Prabhu
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9. Re: Elements 12 Organizer freezes when "Calculating Total Media Size..." at 57%under "Backup Catalog..."
Falez Oct 19, 2014 12:08 PM (in response to SurendraPal)I'm replying to you through my email and have read all of my emails. I have never received any instructions that you have referenced twice. Where do I find these instructions? I have asked this before too. Please help!
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10. Re: Elements 12 Organizer freezes when "Calculating Total Media Size..." at 57%under "Backup Catalog..."
Falez Oct 19, 2014 12:08 PM (in response to SurendraPal)I'm replying to you through my email and have read all of my emails. I have never received any instructions that you have referenced twice. Where do I find these instructions? I have asked this before too. Please help!
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11. Re: Elements 12 Organizer freezes when "Calculating Total Media Size..." at 57%under "Backup Catalog..."
SurendraPal Oct 20, 2014 12:26 AM (in response to Falez)Hi Falez,
Apologies for inconvenience. Requesting you to please check your inbox one more time and let me know if you are still unable to access the instructions.
~Surendra
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12. Re: Elements 12 Organizer freezes when "Calculating Total Media Size..." at 57%under "Backup Catalog..."
Falez Oct 21, 2014 8:10 PM (in response to SurendraPal)I have checked both my Adobe email INBOX and my "Hotmail" email INBOX (both have the same emails in them) and there are no instructions on how to send a large catalog file or check for inconsistencies in a catalog. You mentioned that you sent instructions on how to deal with both of these issues, but I have not received either. I have also checked my "JUNK" bin and it is not there.
Please send the instructions. I've checked many times.
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13. Re: Elements 12 Organizer freezes when "Calculating Total Media Size..." at 57%under "Backup Catalog..."
SurendraPal Oct 22, 2014 2:59 AM (in response to Falez)I have resend you the email. Requesting you to please re-check. I have also send you a drop box link where you can share your catalog., Please let me know if either of them are inaccessible?
~Surendra
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14. Re: Elements 12 Organizer freezes when "Calculating Total Media Size..." at 57%under "Backup Catalog..."
Falez Oct 22, 2014 8:49 AM (in response to SurendraPal)I have received the DropBox invitation and have downloaded my db file there under the ForFalez folder. I got your email telling me to do so. I didn't receive any other instructions if there was any more.
Thanks
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15. Re: Elements 12 Organizer freezes when "Calculating Total Media Size..." at 57%under "Backup Catalog..."
Falez Oct 24, 2014 10:00 PM (in response to SurendraPal)Hi Surrendra,
Any status on the analysis of my catalog db file that I sent two days ago?
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16. Re: Elements 12 Organizer freezes when "Calculating Total Media Size..." at 57%under "Backup Catalog..."
SurendraPal Oct 28, 2014 10:56 PM (in response to Falez)Hi Falez and Prabhuram,
I have already sent you emails with resolved catalogs. Please see.
~Surendra


