Elements 12 Organizer freezes when "Calculating Total Media Size..." at 57%under "Backup Catalog..."

I have had the very same issue with both Version 11 and 12.  Mine freezes on same screen at 25%.  I have successfully backed up a year ago, so I know it is not my computer.  The program does not remember my last backup but asks for a full backup.  It seems this problem exists for Windows 8 and the newest version of MAC.  Mine is a Mac with 12Gb of RAM.  I also have a lot of pictures since year 1999.  How do we get someone to help us?

Hi Prabhuram and falez,

This issue appears where there are any inconsistencies in your catalog (generally for video files). This issue may be due to offline files, missing files, video scenes. The recommendation here would be to fix these inconsistencies and try again. If that doesn't solve the issue, please follow steps mentioned in email by me.

~Surendra

OK, this problem is not resolved. I'm not sure how to clear inconsistencies in my catalog.  Also, I don't have the email you mentioned with the "steps" to follow if that doesn't work.  I did get an email asking me to send you the "catalog db" file.  Where is that located in a Mac?

Thanks for replying!

Hi SurrendraPal1410 ,  I checked my emails, but I didn't get an email with a list of "steps" to perform.  You did mention in one email if I still had problems that I should send you the Catalog db file to you somehow.  I did not get an email with a list of steps to do.  This is what I did do on my own: I don't have anything in my "Offline" folder although I see an empty folder in a certain view in Organizer.  I'm not sure how to get rid of any inconsistencies in the Catalog.  The REPAIR tool said there was no errors, but I am afraid to use REPAIR again since last time it deleted my catalog & I had to restore from back up.  I used the OPTIMIZE catalog tool, but it did not help.  I used "RECONNECT MISSING FILES" tool and it said "no missing files".  What should I do now?  It still freezes at 25% when it is calculating media size before it does the catalog backup.

Hi Falez and Prabhuram,

Detailed steps to find catalog are mentioned on my blog: Photoshop Elements (PSE) knowledge base. under 'catalog section'. Please let me know if you face any issues.

~Surendra

Hi Surendra,

OK, The catalog.pse12db file is 179.1 Mb & my email server won't send that large of a file.  How should I send it to you?  I'm not sure zipping it will reduce it to 35 Mb (the allowed size).

Please check your email id. It has instructions for uploading your catalog.

~Surendra

I'm replying to you through my email and have read all of my emails.  I have never received any instructions that you have referenced twice.  Where do I find these instructions?  I have asked this before too.  Please help!

I'm replying to you through my email and have read all of my emails.  I have never received any instructions that you have referenced twice.  Where do I find these instructions?  I have asked this before too.  Please help!

Hi Falez,

Apologies for inconvenience. Requesting you to please check your inbox one more time and let me know if you are still unable to access the instructions.

~Surendra

I have checked both my Adobe email INBOX and my "Hotmail" email INBOX (both have the same emails in them) and there are no instructions on how to send a large catalog file or check for inconsistencies in a catalog.  You mentioned that you sent instructions on how to deal with both of these issues, but I have not received either.  I have also checked my "JUNK" bin and it is not there.

Please send the instructions.  I've checked many times.

I have resend you the email. Requesting you to please re-check. I have also send you a drop box link where you can share your catalog., Please let me know if either of them are inaccessible?

~Surendra

I have received the DropBox invitation and have downloaded my db file there under the ForFalez folder.  I got your email telling me to do so.  I didn't receive any other instructions if there was any more.

Thanks

Hi Surrendra,

Any status on the analysis of my catalog db file that I sent two days ago?

Hi Falez and Prabhuram,

I have already sent you emails with resolved catalogs. Please see.

~Surendra