11 Replies Latest reply: Nov 5, 2014 3:49 AM by Studio Zupa

CC Core Sync using all available memory while open

dericks_csf Apr 8, 2014 5:12 PM

Running OSX 10.9.2

.. looks like there's a memory leak... Core Sync will consume all physical memory and then start paging until the machine hangs. Sometimes it will dump memory to kernal_task, and the cycle will repeat. Attempting to do anything but watch while CC is open pretty much guarantees a hard lockup.

1. Re: CC Core Sync using all available memory while open

David__B Apr 22, 2014 6:02 PM (in response to dericks_csf)

Hi Dericks_csf,

Sorry for the delay in responding. Are you still seeing the behavior? Does signing out of the Creative Cloud app and back in again make any difference (Gear icon > Preferences > Account tab in the General section)? Can you check the version from the preferences just to ensure you have the latest release, 1.5.1.369?

Thanks,

- Dave
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2. Re: CC Core Sync using all available memory while open

chappydboz Oct 9, 2014 11:32 AM (in response to David__B)

i am having this issue since yesterday when i decided to move my creative cloud folder to an external drive instead of the default location.
core sync.app is writing swap files to /private/var/vm until my system hard drive fills up and the machine hangs

im on a mac pro (osx 10.9.5)
latest version of creative cloud.
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3. Re: CC Core Sync using all available memory while open

chappydboz Oct 9, 2014 11:39 AM (in response to chappydboz)

i'm using creative cloud version 1.8.0.447
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4. Re: CC Core Sync using all available memory while open

Warner Harress Oct 14, 2014 7:39 AM (in response to chappydboz)

Hi chappydboz,

I have opened a bug for your issue now on our systems. The bug number is 3838946. We will now work to replicate your issue and will be in touch as soon as we can.

Thanks
Warner
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5. Re: CC Core Sync using all available memory while open

Warner Harress Oct 14, 2014 7:44 AM (in response to dericks_csf)

Hi dericks_csf,

Please update to the latest Creative Cloud version, this version includes various performance improvements, including memory consumption.

Thanks
Warner
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6. Re: CC Core Sync using all available memory while open

Warner Harress Oct 15, 2014 7:51 AM (in response to chappydboz)

Hi Chappydboz

Can you tell me how many sleep images you getting and how big are they?. If you disables sync on Creative Cloud do you still get as many sleep images and are they the same size?.

Thanks
Warner
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7. Re: CC Core Sync using all available memory while open

chappydboz Oct 15, 2014 8:49 AM (in response to Warner Harress)

the swap files are each 1.07gb
they keep getting created in sequential numbers until the hard drive is full and the system locks up.

if i disable file sync while CC is still running, the swap files continue..
if i quit CC the swap files go away after about 30sec.
its only after restarting CC with file sync already disabled that the swap files dont get created.
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8. Re: CC Core Sync using all available memory while open

Warner Harress Oct 16, 2014 5:57 AM (in response to chappydboz)

Hi Chappydboz,

Thank you for the video you send me, I have now attached this to bug 3838946 I opened for you and we will have an engineer take a look.

Thanks
Warner
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9. Re: CC Core Sync using all available memory while open

chappydboz Oct 27, 2014 7:50 AM (in response to Warner Harress)

hi Warner,
where do i view the status of this bug 3838946 that you mention?

thanks
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10. Re: CC Core Sync using all available memory while open

Warner Harress Oct 28, 2014 8:54 AM (in response to chappydboz)

Hi,

The bug 3838946 is still being looked into. The status of bugs are not available to the public.

Thanks
Warner
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11. Re: CC Core Sync using all available memory while open

Studio Zupa Nov 5, 2014 3:49 AM (in response to Warner Harress)

Hi Warner,

I'm having the same problem. Yesterday I tried to upload a 3,11 GB (Prores mov) video file that I had to deliver to a client. After a while the Mac ran out of memory on the system disk. A lot of var/wm files were created and they took a lot of memory on the harddrive. I had to restart to fix this problem, but after a while it started again (and again). The only way to stop it from happening was to pause CC to sync. I'm using version 1.8.0.447, and my system is 10.8.5.

I feel a bit embarrased that I made my deadline for the video but could not get it delivered on time. Having 100 GB storage in the cloud is kinda unusable for me in this way. Hope it can be fixed soon!

Thank you,
Radek
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