7 Replies Latest reply: Nov 4, 2014 10:10 AM by sdsinc_pmascari

CF10 Update 14 Killed My Admin

sdsinc_pmascari Oct 15, 2014 9:20 AM

So, I used the updater in CF Admin to apply the latest patch (14) to CF10. Afterwards, I rebuilt my web server connections. This is a process I've done dozens of times. However, this time around I've lost the ability to get to my CF Administrator....but all my sites are running just fine! I just can't access the Administrator! I've removed/recreated the connectors and restarted IIS/CF 3 times. Same thing.

Everything about this server was running fine up to now. It is Win 2008/IIS7

I'm getting the dreaded IIS HTTP Error 500.0 - Internal Server Error:

Module	IsapiModule
Notification	ExecuteRequestHandler
Handler	ISAPI-dll
Error Code	0x00000000

Requested URL	http://mywebsite:80/jakarta/isapi_redirect.dll
Physical Path	D:\My_Web_Sites\config\wsconfig\2\isapi_redirect.dll
Logon Method	Anonymous
Logon User	Anonymous

I have 2 other identical servers that I have yet to update so they continue to run fine. I've been referencing each of them to see if there were some permissions or other oddball changes. Can't find anything.

Any ideas?

1. Re: CF10 Update 14 Killed My Admin

Anit Kumar Panda Oct 15, 2014 12:31 PM (in response to sdsinc_pmascari)

Paul,

Can you reach out to cfinstal<AT>adobe<DOT>com with your server info.

Regards,
Anit Kumar
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2. Re: CF10 Update 14 Killed My Admin

sdsinc_pmascari Oct 15, 2014 12:45 PM (in response to Anit Kumar Panda)

Anit,

Last time I did that Adobe asked for my Extended Support ID which I don't have. I told them I didn't have one but offered to purchase one. No one ever responded so I was left on my own.
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3. Re: CF10 Update 14 Killed My Admin

Priyank Srivastava Oct 15, 2014 1:37 PM (in response to sdsinc_pmascari)

Hi Paul,

Please send an email to cf.install@adobe.com or cfinstal@adobe.com. Install and Connector configuration are free, there is no charge for it.

Thanks,
Priyank
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4. Re: CF10 Update 14 Killed My Admin

sdsinc_pmascari Oct 15, 2014 1:42 PM (in response to Priyank Srivastava)

I have emailed them. Waiting for response.
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5. Re: CF10 Update 14 Killed My Admin

Priyank Srivastava Oct 15, 2014 3:03 PM (in response to sdsinc_pmascari)

Hi Paul,

I havn't received your email so far, I have sent you a private msg with my contact details. I have just worked with another user and fixed their problem.

Can you please uninstall the Update 14 and reinstall it manually. Recreate the connector and try again.

Thanks,
Priyank
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6. Re: CF10 Update 14 Killed My Admin

Piyush Nayak Oct 16, 2014 9:11 AM (in response to sdsinc_pmascari)

sdsinc_pmascari,
In all likelihood, the following blog post should explain the cause and provide the solution to the issue you are facing:
http://blogs.coldfusion.com/post.cfm/resolving-500-internal-server-error-with-coldfusion-1 0-update-14
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7. Re: CF10 Update 14 Killed My Admin

sdsinc_pmascari Nov 4, 2014 10:10 AM (in response to sdsinc_pmascari)

The problem ended up being some 3rd party JAR files that had been installed in our cfusion/lib/ folder long ago. After moving these files to their proper location (cfusion/wwwroot/web-inf/lib/) update 14 installed and CF Admin access was restored.
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