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      • 80. Re: Photoshop cc 2014 incompatible with Wacom ?
        Ramigrafx Community Member

        I have just noticed this thread as I had no previous problems with my Intuos 4 and Windows 8.1,and Photoshop cc. However now trying it with cc 2014 I have lost the pressure sensitivity.

        Together with other problems with cc 2014 and compatibility with their addons I would not recommend updating to 2014. Stick with cc

         

        Ramigrafx

        • 81. Re: Photoshop cc 2014 incompatible with Wacom ?
          Ramigrafx Community Member

          Where do I find this 'Windows Ink' please

          • 82. Re: Photoshop cc 2014 incompatible with Wacom ?
            Paul Wright Photography Community Member

            I've just built a new high-spec workstation class PC...Win 8.1 & Photoshop 2014. Wacom driver is 6.3.9w3.

            I have the same extremely annoying pressure issues. Unchecking Windows Ink in Mapping does restore some functionality, but pressure sensitivity is still an irritating ZERO.

             

            I've tried this with no useful changes.

            Create a text file in a text editor such as Notepad.

            Type in the following lines:

            # Use WinTab

            UseSystemStylus 0

            Save the file as a plain text file named PSUserConfig.txt, and save the file into the Photoshop settings folder:

            C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Photoshop CC 2014\Adobe Photoshop CC 2014 Settings\

             

            Has anyone got anywhere with this? I've been posting in the Wacom forums as well, and there has been a disturbing lack of input from Wacom on threads there, they usually have something to contribute, but not on this matter.

             

            -pw

            • 83. Re: Photoshop cc 2014 incompatible with Wacom ?
              Chris Cox Adobe Employee

              If you are on Win 8, you really shouldn't have to use the wintab interface.

               

              But do make sure that you have an up to date Wacom driver.

              • 84. Re: Photoshop cc 2014 incompatible with Wacom ?
                Paul Wright Photography Community Member

                Hi Chris,

                 

                I'm running Wacom driver is 6.3.9w3 which is the latest that I can find as of yesterday.

                The Wintab thing seems to make no difference at all and I've removed the file described above. If Windows Ink is checked in the Wacom Mapping Preferences, the pen is almost useless, no left or right click functionality. If I press and hold I get a bizarre, useless white 1cm wide circle which has no obvious function. So Windows Ink has to remain unchecked.

                 

                Still no pen-pressure functionality in Photoshop CC 2014 (latest update) v 2014.2.0

                 

                -pw

                • 85. Re: Photoshop cc 2014 incompatible with Wacom ?
                  Chris Cox Adobe Employee

                  Contact Wacom - something is really wrong with the drivers.

                  • 86. Re: Photoshop cc 2014 incompatible with Wacom ?
                    Ramigrafx Community Member

                    Hi,

                    As  I mentioned before I had the same problem. I'm running Win8.1 on a new high spec pc. Wacom Intuos 4 worked perfectly in Photoshop cc but in cc14 failed to have any pressure sensitivity. I followed the instruction regarding creating the  PSUserConfig.txt  file as mentioned above, which is the information provided by Wacom. Still did not work. However if you go into the brush settings in cc14, make sure that pen pressure is selected in the controls for the brush shapes. I did this whilst playing around and the pen started working perfectly again.

                    Windows Ink is ticked in the Wacom driver

                    Hope that this is of some help to you.

                    Ramigrafx

                    • 87. Re: Photoshop cc 2014 incompatible with Wacom ?
                      Paul Wright Photography Community Member

                      Hi Ramigrafx,

                      That was helpful. Thank you.

                      But something in Win 8.1 that needs to be unchecked is in "Pen and Touch". Go to Pen and Touch, Pen Options, Press and Hold, Settings, Uncheck "Enable Press and Hold", OK.

                      This will be very helpful for anyone using Win 8.1.


                      -pw

                      • 88. Re: Photoshop cc 2014 incompatible with Wacom ?
                        Ramigrafx Community Member

                        Hi.

                        I did not change any setting in 'Pen and Tough or 'Tablet PCSettings,

                        For the record my settings Pen and Touch are

                         

                        single tap   single click

                        double tap   double click

                        press and hold   right click

                        Pen buttons both ticked.

                        Regards,

                        Ramigrafx

                        • 89. Re: Photoshop cc 2014 incompatible with Wacom ?
                          ben_towle

                          Chris - It's pretty obvious from the variety of hardware (and other graphics software) people are using in this thread that this isn't a driver issue; it's an issue with Windows PS CC 2014. Don't you think it'd be more fruitful in the long run for Adobe to acknowledge this bug and get moving on sorting it out?

                           

                          -B.

                          • 90. Re: Photoshop cc 2014 incompatible with Wacom ?
                            ben_towle Community Member

                            Yes, I read that. But isn't "windows ink" an option specific to Wacom's driver software? Even if that fixes things for Wacom devices, what about the myriad other tablet/monitor input devices?

                            • 91. Re: Photoshop cc 2014 incompatible with Wacom ?
                              Victor Wolansky Community Member

                              Well... Windows Ink is a very annoying windows thing, not sure what is good for really. There is an option for Wacom to not use it, and that is what most of us do, not use it. You lose the right click if you use it, and also get those annoying things around the arrow when you click....  I do not know why Adobe had to  "fix" something that was not broken....

                              • 92. Re: Photoshop cc 2014 incompatible with Wacom ?
                                M Shaw Adobe Employee

                                The right click issue when using system stylus is fixed in the latest release, as well as the Airbrush Stylus stylus wheel issue. Using the System Stylus does give nicer strokes.

                                wintab vs WMPointer.png

                                • 93. Re: Photoshop cc 2014 incompatible with Wacom ?
                                  Victor Wolansky Community Member

                                  sorry, latest release of what? Wacom Drivers? what version are you using? because I installed an update last week in my system and still had that annoying thing that it does when you click and right click... those circles around the cursor... only went away when disabled windows ink.

                                  • 94. Re: Photoshop cc 2014 incompatible with Wacom ?
                                    M Shaw Adobe Employee

                                    the right click issue when using system stylus is fixed in the latest release of Photoshop (CC 2014.2.0), as well as the Airbrush Stylus stylus wheel issue. Re the visual cursor feedback, I have press and hold disabled in Pen and Touch control panel, so do not get the double ring cursor animation. In some dialogs or edit fields I do get a minor stylus cursor feedback for a single click, but not on canvas interaction with tools. What are your specific paint points when interacting with Windows Ink enabled. We can pass these along to the Microsoft folks in hope of getting them to take a second look at their current behaviors.

                                    • 95. Re: Photoshop cc 2014 incompatible with Wacom ?
                                      Victor Wolansky Community Member

                                      I do not remember, does the right click works with other applications if you let windows ink enabled? I always had it disabled even before the Photoshop issue since was problematic too with other apps I use like 3DS MAX, PFtrack, Syntheyes, etc.... 

                                      • 96. Re: Photoshop cc 2014 incompatible with Wacom ?
                                        Paul Wright Photography Community Member

                                        Hi Victor,

                                         

                                        I stumbled on a fix for the white circle in another thread. Win 8.1 has all sorts of tablet controls built in.

                                        What needs to be unchecked is in Win 8.1 "Pen and Touch". Go to Pen and Touch> Pen Options> Press and Hold> Settings> Uncheck "Enable Press and Hold"> OK>

                                        This worked on my Win 8.1, CC2014, Wacom Driver_6.3.9w3 system. I now leave Windows Ink checked in Wacom Mappings prefs, and now have no annoying white circle.


                                        This whole schemozzle is looking a lot like an Adobe issue rather than a Wacom issue. Given that a likely majority of imaging professionals across the planet use and rely on  Wacom products all the way from Bamboo, Intuos through to Cintique, you'd like to think that Adobe and Wacom are in conversation with each other prior to software updates that will have an effect on the others product. Can't be too hard.


                                        -pw

                                        • 97. Re: Photoshop cc 2014 incompatible with Wacom ?
                                          Ramigrafx Community Member

                                          Hi Victor.

                                          Looks like different systems work differently. See my reply above which solved my issues. Going to try my Intuos 4 tablet on a new clean installation on another pc tomorrow, and will report back.

                                          Re your last paragraph. Considering the mess that Adobe have got themselves in with the majority of their Add-ons not working in Photoshop cc14, different departments in Adobe obviously don't talk to each other, so how can you expect them to talk to Wacom.

                                          Ramigrafx

                                          • 98. Re: Photoshop cc 2014 incompatible with Wacom ?
                                            andydernie

                                            Hi I had the the crashing issue with my wacom cintiq companion and tried the solutions on this page with no luck!

                                             

                                            I went over to Intel® Download Center to check on my drivers, ran the test and found an update. After install all working as expected.

                                             

                                            Just thought I'd share, hope it helps someone.

                                             

                                            Regards

                                            Andy

                                            • 99. Re: Photoshop cc 2014 incompatible with Wacom ?
                                              JBoisve

                                              HI

                                               

                                              The suggestion to create a PSUserConfig file does not work for me. The only way to get pressure sentivity is to "check" the Use Ink Window in the wacom preference. But in this way I have problem with the double-clic which behaves incorrectly in Photoshop.

                                               

                                              Thanks

                                              Jules

                                              • 100. Re: Photoshop cc 2014 incompatible with Wacom ?
                                                M Shaw Adobe Employee

                                                Hi Jules, can you be more specific on how it behaves incorrectly? Are you using the most recent update to CC2014?

                                                 

                                                Thanks

                                                Mike

                                                • 101. Re: Photoshop cc 2014 incompatible with Wacom ?
                                                  JBoisve Community Member

                                                  For example, when I would like to highlight the text on a text layer I use to double-clic on the T.

                                                   

                                                  When I set wacom preference to use Window Ink then it doesn't work....Let say, the Text Tool is selected and then I double clic on the T of a text layer the the text becomes hlighlighted and immediatey the text become non highlighted.  It is like the double clic is followed by a single clic ...but I just clic twice not three times.

                                                   

                                                  Also, when using Photoshop add-on (for example Silver Efex Pro)  when I double clic on a slider normally this reset the slider to zero...but when I double clic then the slider goes to zero and immediately goes back to the position it was before I double clic. I got the same behavior in Lightroom.  Again it is like when I double clic the system detect the double clic but following by a third one.

                                                   

                                                  When I unflagged the use window ink....I do not have this problem.....but I do not have sentivity pressure.

                                                   

                                                  Thanks

                                                  Jules

                                                  • 102. Re: Photoshop cc 2014 incompatible with Wacom ?
                                                    JBoisve Community Member

                                                    ...and Yes I use the latest photoshop cc 2014.2.1   and also the latest Wacom driver 6.3.10.w2

                                                    • 103. Re: Photoshop cc 2014 incompatible with Wacom ?
                                                      M Shaw Adobe Employee

                                                      Hi Jules,

                                                      Thanks for the response.

                                                      I was able to reproduce this behavior using the WinTab route as well as the SystemStylus default in Photoshop. Interestingly though the behavior was only occurring with one of my styluses. If I set the double click distance for the offending stylus to off in the Wacom driver the problem stopped occurring.

                                                       

                                                      Hope this helps,

                                                      Mike

                                                      • 104. Re: Photoshop cc 2014 incompatible with Wacom ?
                                                        JBoisve Community Member

                                                        Hi Mike

                                                         

                                                        Thank you very much. This solve my problem. Now, everything works perfectly in Photoshop (of course I need to check "use windows ink" in Wacom driver for the Photoshop application).

                                                         

                                                        It is weird that this double click distance parameter in the wacom driver is problematic when we check "use Windows ink"  because my understanding is when you check this option then the stylus behavior will now be using the Windows parameter and not the Wacom ones.

                                                         

                                                        Thanks

                                                        jules

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