2 Replies Latest reply: Oct 16, 2014 12:02 PM by bonzon RSS

    Repeated "Some files failed to sync"

    bonzon Community Member
    bonzon Oct 13, 2014 11:40 AM

      Creative Cloud Files sync stopped working weeks ago. It was working previously.

       

      When I add new files in my local folder, they get a red warning on their icon and Creative Cloud app reports "Some files failed to sync".

       

      I deleted the "options.tix" file, as suggested in other topics here, but this did not fix the issue.

       

      I can provide the CoreSync log file. Here are relevant lines, with end of file path obfuscated:

       

      20141013-195505.560: Warning: [GUDE]: Request Failed. ErrorCode: 404 message: HTTP Status 4xx (Client Error). HTTP/1.1 404 Not Found.

      20141013-195505.561: AcslSvcFS::ParseError: err=7 code=404, reqid=e2a069036cd5a4ed1413230105096401000b, resp={"status":404,"message":"Parent collection could not be found."}

      20141013-195505.562: Create Folder 'acsl://scss.adobesc.com:80/files/François/Illustrator/xxxxx/xxxxxxxxxxxxxxxxxxx'

      - ERROR: Cannot create folder: HTTP Status 4xx (Client Error). HTTP/1.1 404 Not Found.

      20141013-195505.563: Finish UL: /François/Illustrator/xxxxx/xxxxxxxxxxxxxxxxxxn (New): Cannot create folder: HTTP Status 4xx (Client Error). HTTP/1.1 404 Not Found.

      20141013-195505.602: Start UL: /François/Illustrator/xxxxx/xxxxxxxxxxxxxxxxxxx (New)

      20141013-195505.766: Warning: [GUDE]: Request Failed. ErrorCode: 404 message: HTTP Status 4xx (Client Error). HTTP/1.1 404 Not Found.

      20141013-195505.767: AcslSvcFS::ParseError: err=7 code=404, reqid=e2a069036cd5a4ed1413230105602449000c, resp={"status":404,"message":"Parent collection could not be found."}

      20141013-195505.768: Create Folder 'acsl://scss.adobesc.com:80/files/François/Illustrator/xxxxx/xxxxxxxxxxxxxxxxxxx'

      - ERROR: Cannot create folder: HTTP Status 4xx (Client Error). HTTP/1.1 404 Not Found.

      20141013-195505.769: Finish UL: /François/Illustrator/xxxxx/xxxxxxxxxxxxxxxxxxx (New): Cannot create folder: HTTP Status 4xx (Client Error). HTTP/1.1 404 Not Found.

       

      I'm on Mac OS X 10.9.5 with latest version of Creative Cloud.

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        • 1. Re: Repeated "Some files failed to sync"
          Warner Harress Adobe Employee
          Warner Harress Oct 14, 2014 7:53 AM (in response to bonzon)

          Hi Bonzon,

           

          Can you send me your full Creative Cloud log to me at harress@adobe.com please, I will examine your log in better detail. Could you also supply some information on steps or actions your took to see these errors?. I will also open a bug on our systems for this issue.

           

          Thanks

          Warner

          • 2. Re: Repeated "Some files failed to sync"
            bonzon Community Member
            bonzon Oct 16, 2014 12:02 PM (in response to Warner Harress)

            I sent the log to Warner and he found the issue. He says it will be fixed in a future release of Creative Cloud.

             

            The problem is due to accented letters in file and folder names, aka double byte Unicode characters. They are currently not supported by Adobe. As soon as any character in a filename - or any of its parent folders - has an accent, syncing fails. E.g. the ç in "François" should be changed to "Francois".

             

            Using only ASCII letters is of no practical use to me, though. I already have a lot of files and folder names with accents, referenced in links when placing media files, so I can't change them without breaking a lot of things.

             

            I'm surprised I didn't read before in Adobe help and documentation about this important limitation, in a "known issues" or similar section. Because it's been weeks since the syncing of accented letter fails.