6 Replies Latest reply: Nov 6, 2014 12:10 PM by Jeromie Clark RSS

    Flask Player update stops at Step 1 of 3

    bawldiggle Community Member
    bawldiggle Oct 16, 2014 5:34 PM

      Yesterday an Adobe Flash Player update advice popped up when I opened my browser.

       

      As I am suspicious of Adobe installing unwanted adware I am extra cautious about Adobe updates.
         Version 15.0.0.189  (16-10-14)

      Step 1 of 3
          "Options" panel is blank

      adobe updater Oct-2014.png


          "Terms and conditions:" (panel 3 of "Step:1 of 3") ... has a link-caption "Adobe Software Licencing Agreement" ...

           https://www.adobe.com/au/legal/licenses-terms.html
          -  which when clicked results in an Adobe error page 404
        

      error 404 Oct-2014.PNG

       

      Page: 1 of 3
      Daringly I clicked on [Update Now]
      New page was ...
      Adobe in Australia (I am in Australia)
      http://www.adobe.com/au/

       

      -  no more wizard pages (2of3, 3of3)
      -  no progress bar
      -  no finished notice
      -  nothing

       

      Checked my browser for plugins and extensions
      Plugins:-
      -  Shockwave Flash 15.0.0.152
      -  I uninstalled "Shockwave" on 30-Aug-2014
      -  what is going on here ?
      -  No sign of Flash Player ?

       

      Checked Add remove Programs:-

       

      add-remove progs.PNG


      End of episode

       

      What is going on here ?
      -  none of it makes sense to me

      -  what have I (or not) done wrong ?

      -  4 other PCs simply update Flash Player ... and its all over in about 15 seconds max

      -  trying to sort this problem has cost me >3 hours of searching the Adobe forum for clues ..... !

        • 1. Re: Flask Player update stops at Step 1 of 3
          Jeromie Clark Employee Hosts
          Jeromie Clark Oct 16, 2014 5:56 PM (in response to bawldiggle)

          Yeah, that doesn't look right.  I've notified the web team.  I'm sure they'll investigate and resolve it shortly.

          • 2. Re: Flask Player update stops at Step 1 of 3
            bawldiggle Community Member
            bawldiggle Oct 16, 2014 7:50 PM (in response to Jeromie Clark)

            Thanks Jeromie,

            Do I wait for another email notification ?

            • 3. Re: Flask Player update stops at Step 1 of 3
              m_vargas Employee Hosts
              m_vargas Oct 17, 2014 10:40 AM (in response to bawldiggle)

              Hi,

               

              Do you have any sort of ad-blocker installed?  Ad-blockers tend to block the 'special offers' content, however, that won't resolve the issue with the missing pages, and Jeromie has indicated he's notified the appropriate folks.

               

              Until the issue is resolved, you can download Flash Player from the link at the bottom of the Installation problems | Flash Player | Windows page.

               

              --

              Maria

              • 4. Re: Flask Player update stops at Step 1 of 3
                Jeromie Clark Employee Hosts
                Jeromie Clark Oct 17, 2014 1:51 PM (in response to m_vargas)

                When I switch my locale to Australia from the link on the bottom left of adobe.com, I'm seeing the 404s as well, without opening a VPN connection to Australia or anything.  That means I'm hitting the US load balancers and my local Akamai node... so I'm thinking that the /au/ directory got mangled before the bits were pushed to Akamai and not the typical issue with a specific Akamai node with the stuck cache or a client-side ad blocker or something.  It's super weird, so I'm thinking that a website change broke this, and it's probably not something caused by the content delivered by the Flash Player team.  I've notified the appropriate teams last night, but it was after everyone was probably gone for the day -- so we're just waiting on the appropriate folks to track down and resolve the issue at this point.

                 

                I have no ETA at this time.  It's likely that this will get fixed before I hear about it, so you might just want to check back periodically.  When I do get an update, I'll update this thread.  If you haven't heard back from me in a couple days, please feel free to bug me about it.  If I haven't heard anything about this by the end of the day today (it's 2PM on Friday PST at the moment), it will be Monday at the earliest before I'll have an update.

                • 5. Re: Flask Player update stops at Step 1 of 3
                  bawldiggle Community Member
                  bawldiggle Nov 6, 2014 11:48 AM (in response to bawldiggle)

                  Now Adobe progress screen cannot get past step 2 of 3

                  This is REALLY annoying

                   

                  23 days --- 3 weeks and 2 days and this update process is still a farce.

                  no step 3.png

                  If I was a troll I would vent my spleen here

                  Adobe!

                  - I have dumped Reader all together because free PDFXchange Editor is vastly superior and I have purchased their PRO version (which is cheaper than Adobe)

                  -  McAfee sneakware ... from a so-called reputable organisation.  Are Adobe finances that bad ?

                  -  sneakware/adware is how struggling developers try to make money

                   

                  If I could dump Flash I would be long gone

                  • 6. Re: Flask Player update stops at Step 1 of 3
                    Jeromie Clark Employee Hosts
                    Jeromie Clark Nov 6, 2014 12:10 PM (in response to bawldiggle)

                    The screen you've posted is different than the original screen you posted.

                     

                    To proceed, open your download folder and run install_flashplayer[xxx].exe.