8 Replies Latest reply: Oct 17, 2014 4:30 PM by Nelson.R

Premiere Pro is Lagging and freezing

Nelson.R Oct 14, 2014 2:00 PM

I am again in a lot of frustration. I am trying to work and premiere is lagging and freezing. What I mean with that is the the playback in the project monitor is lagging and every time more frequently my program freezes so that it doesn't receive any input from keyboard (like the space bar or even the plus and minus) or mouse. I wait a while, 0 to 60 seconds and it responds again. I am running Win 7; Intel Core i-3 2100, that is 3.10 GHz 3.1 GHz; 8 GB of ram, and Nvidia GeForce 210. I have had the lagging problem from the beginning but the freezing is just starting. I installed the latest driver for this graphics card a month ago, manually, not through windows update, due to a previous problem. (Re: Premiere crashes as soon as i open a project. CS6 and CC both) I have tried closing all the processes including Windows Explorer. Leaving only Task manager, Avast, and Premiere Running. It Still does that. It doesn't seem to be my hardware either. I have this problem whether i'm using 100 percent of my CPU when I have multiple adobe programs running and i also have it when only Premiere is running with not all of the CPU or Ram Being used. The video card never even starts working, not even while lagging. I am again out of options. Oh and by the way, i work with three cameras on the multicam monitor.

1. Re: Premiere Pro is Lagging and freezing

Mark Mapes Oct 16, 2014 12:22 AM (in response to Nelson.R)

Exactly which version of Premiere Pro are you running, as displayed in the About box. If you're on 2014.1, did the project originate in an earlier release?
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2. Re: Premiere Pro is Lagging and freezing

cc_merchant Oct 16, 2014 4:55 AM (in response to Nelson.R)

On such a seriously underpowered machine completely kill Avast. It is a huge resource hog and no good at giving any protection. Best to remove it altogether.

Your machine is extremely slooowww and you try multicam with it? No wonder it is lagging and freezing. Slower than molasses in winter.
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3. Re: Premiere Pro is Lagging and freezing

Nelson.R Oct 16, 2014 8:50 AM (in response to Nelson.R)

Thanks for your responses. I have unistalled Adobe creative cloud, exactly to try to fix this issue but now i cant reinstall. It gives me error 50. I will report back once I am able to install again. the only solution to this might be formatting since I was on the phone with adobe support for 3 hours yesterday to no avail. They will call back today to try again. By the way, thanks adobe for the support, I've had previous issues that you solved instantly. cc_merchant, the lagging might have been due to a slow pc, and I can live with that. But the freezing is not because I have edited several weeks with no problem of freezing and then suddenly it became unbearable.
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4. Re: Premiere Pro is Lagging and freezing

Nelson.R Oct 16, 2014 7:59 PM (in response to Nelson.R)

Ok, i'm back. Reinstalled adobe creative cloud and adobe premiere. I have version 2014.1 Release, 8.1.0 (81) Build. I still have the same problem, I emptied my computers temp folder and the recycle bin which i believed helped to install adobe again, and no i did not format the pc. Maybe i should try deleting all the folders like oobe and stuff like that. I think I will try that tomorrow morning. Please give more sugestions though if you have any. Oh and I have not yet unistalled avast, but that is on my list
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5. Re: Premiere Pro is Lagging and freezing

RedDirt Oct 16, 2014 8:20 PM (in response to Nelson.R)

Many of us with the same issue -- even on Macs. No solution yet -- except to revert to 8.0.1 (2014.0.1) for the time being, until there is (hopefully) a 2014.1.1...

See other discussions here:
Re: Walking yesterday. Crawling today.

And here:
Re: PPro 8.1 Update causes EXTREME UI sluggishness. Don't do it.
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6. Re: Premiere Pro is Lagging and freezing

Nelson.R Oct 17, 2014 10:10 AM (in response to Nelson.R)

Thanks RD, I checked those discussions. There is a few differences in my problem from the others. It started just before i updated, that is why i updated. and mine does not "freeze" but "unfreeze" i could call it. I just did a while of editing flawlessly, but now the same thing happed. I played my timeline and now i cant stop it anymore. It keeps playing and there was no lagging in my source monitor. it just doesn't stop. There is nothing I can do except wait for about 5 min and then it will eventually realize that I pressed stop. I can also force close but i lose my changes that way. Will downgrading help me in this?
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7. Re: Premiere Pro is Lagging and freezing

Mark Mapes Oct 17, 2014 11:37 AM (in response to Nelson.R)

If you're working with multicam sequences, then it sounds like you're hitting the issue discussed here: Fast playback (multicam) won't stop until end of timeline reached
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8. Re: Premiere Pro is Lagging and freezing

Nelson.R Oct 17, 2014 4:30 PM (in response to Nelson.R)

Thanks a lot mark, I must have missed that one while googling. I have a slow machine so it still lags a little, but the interface freezing I had doesn't happen anymore, as long as I don't have an audio file selected while playing. For your info, I'm Running win 7 x64, and intel i3 2100 CPU @ 3.1GHz, 8 GBytes DDR3 Memory, and a NVIDIA GeForce 210 Graphics card with 1024 MBytes of memory. Adobe Premiere Pro CC 2014.1 8.1.0 (81) Build. I have 3 cameras on a multicam sequence that i made by creating a new sequence from a sequence. Two are MTS format with AVCHD Video, 1920 by 1080, 29 fps and 256kbps. One is MOV Format with Quick Time Movie, 1920 by 1080, 59 fps and 17915 kbps. I edit in 1/4 quality due to lagging. I work on two screens by dragging my project monitor onto my second monitor.
Thaks for the help, now I just dont select an audio if i want to play the sequence.
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