1 Reply Latest reply: Oct 17, 2014 5:52 PM by Bill@VT RSS

    Error 1935 while installing Adobe Acrobat XI Pro/Std - Windows

    Priyank ! Community Member

      Hi,

       

      This seems to be an issue with the Windows Modules Installer service.Please try the below steps and check if that works:

       

      1. Go to Control Panel > Administrative Tools > Services.
      2. Double Click on the Windows Modules Installer Service, it will open the Windows Modules Installer Service Properties window.
      3. Under General Tab on the top make sure the Service Name is "TrustedInstaller", Also make sure that "Startup type" is set to Manual - then hit the "Apply" button at the bottom right and then there is an option which says :- "Service Status", if its "Stopped", kindly make sure you click on Start Button just below it and then hit OK button.
      4. Close all the windows and Restart/Reboot your machine and then check again to the same location did the changes you made appear or not ?
      5. Try installing the application again and then check the issue.

       

      **If it do not helps you then also try the mentioned steps**

       

      1. Make sure that the latest version of Microsoft .NET framework (4.5 x64) is installed. [Location: http://www.microsoft.com/en-us/download/details.aspx?id=40773]
      2. Then check the permission for these folders :C:\Program Files\Common Files\Adobe and C:\Program Files\Adobe, user should have access to write files to these folders.
      3. Then delete the temp files present in the TEMP Folder [Start > Run > %temp% > OK]
      4. Disable Anti-Spyware and Antivirus Software.
      5. Run Acrobat installer through command line using the following command: msiexec /i acropro.msi patch=<path of msp file> IGNOREAAM=1


      Regards

      Priyank