4 Replies Latest reply: Oct 23, 2014 10:17 AM by sockmonkey

TOC button hidden when viewing responsive output in IE

sockmonkey Oct 18, 2014 12:08 PM

Hello there,

When I view responsive HTML5 output in Internet Explorer, the image that is used for the selected sidebar button (typically the TOC) is initially hidden behind the background color.

As soon as I mouseover the button, the image appears and everything works fine.

The problem does not occur in Firefox or Chrome. It also doesn't affect the buttons in the tablet/mobile modes, only the sidebar when viewing on the desktop.

I'm using a modified layout that is based on the Theme_1_Standard layout. However, the problem also occurs when using the default Theme_1_Standard or Theme_3_Black responsive layouts in a completely new project.

Any ideas?

RH Version: 11.0.3.268

IE Version: 10.0.9200.

1. Re: TOC button hidden when viewing responsive output in IE

Peter Grainge Oct 20, 2014 9:46 AM (in response to sockmonkey)

I'm not seeing the problem using Theme 1 Standard and IE11.

Try some different images and in different formats. I used a PNG image.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge
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2. Re: TOC button hidden when viewing responsive output in IE

sockmonkey Oct 20, 2014 2:37 PM (in response to Peter Grainge)

Thanks for the response Peter.

I converted the image to a GIF and updated topic.slp to use that instead of the PNG (the WYSIWYG editor only accepts PNG) but unfortunately the issue persists in IE 10.
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3. Re: TOC button hidden when viewing responsive output in IE

Peter Grainge Oct 21, 2014 12:24 AM (in response to sockmonkey)

I can't check IE10 until later in the day but I now realise PNG is the correct format. Can you try a different PNG image?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge
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4. Re: TOC button hidden when viewing responsive output in IE

sockmonkey Oct 23, 2014 10:17 AM (in response to Peter Grainge)

Hi Peter,

After some more testing, it appears like this issue only occurs when viewing the responsive output in IE10 locally. After deploying the help to a test server, everything looks fine.

Thanks for your help with this.
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TOC button hidden when viewing responsive output in IE

1. Re: TOC button hidden when viewing responsive output in IE

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