OS X Yosemite: ADE 2.0, 3.0 and 4.0 all crash upon opening

Report · Oct 18, 2014

Is this a Yosemite thing? Has anyone else experienced this? If you fixed it, what did you do? Is there a bit of the error log that I can copy and paste in here to help diagnose? Is this just going to get fixed in the next few days?

I'm not 100% sure it's caused by Yosemite because I hadn't used ADE for many weeks prior to the update, but it's the only major thing I can think of that's changed.

In the mean time, is there any other program that can open .acsm files on a Mac running Yosemite?

Report · Oct 21, 2014

Ditto......New Mac user and have been unable to open .acsm files on the Mac - with Mavericks OR Yosemite. Not even sure my public library can help.....any ideas? anyone?

Report · Nov 02, 2014

I updated to 4.0.1 and still it crashes upon opening.

Report · Nov 02, 2014

I actually had luck with ADE 3.0....so far, so good.....

Report · Nov 02, 2014

I just retried 3.0, but nope - it still crashes about 3 seconds after it opens.

Report · Nov 02, 2014

I just downloaded yet another ePub book and it worked fine - on 3.0. Perhaps a call to Apple support? Very frustrating I know!

Report · Nov 02, 2014

Nahh, they'll just tell me it's a third-party app and they can't do anything about it. But thank you anyway.

Report · Mar 28, 2015

It happens to me on about 80% of epub downloads. Apple says it's Adobe - Adobe sasy it's Apple. Based on track record, I'd say it's Adobe and there are complaints about this for years.

Report · Nov 23, 2014

I'm having the same issue. MAC Yosemite and ADE 4.0 - crashing when I try to open a library book. Also crashing when I try to copy a book to my ereader. Very frustrating and I can't read my library books now. Might try an older version of ADE next, although uninstalling on the MAC is tricky it seems. I've uninstalled and installed and still see the same books.

Report · Nov 24, 2014

I just downloaded ADE 4.0 and I am having the same problem. Every time I click on my ebook, it just crashes. Not so glad I bought this ebook that has to use this software. Unless anyone else knows of a different software program I could use. Thanks! This is extremely frustrating, especially when the book is for school.

Report · Nov 24, 2014

I'm having the same problem. I have Mavericks and I've downloaded ADE 4.0, which crashes immediately when I try to open a book that I've borrowed from the library. This is very frustrating as I've been using ADE on a Mac for a few years now with no problems. My current computer is new as of this summer.

Does anyone from Adobe actually monitor these forums and try to help or are we on our own?

Report · Nov 28, 2014

I can confirm this problem with the latest OS x version of ADE and Yosimite. Does Adobe have any answer for this? Is there some other means to contact them?

Report · Dec 07, 2014

Hi,

Can you please share some details about the crash you are facing?

Does ADE4.0 crashes on all the "acsm" files you open? or some particular one only?

Did you try to open any other e-book? If no, I will suggest that you right click on the book and open it with ADE4.0 and see if it works?

It will be really helpful if you could share the crash logs with us.

You can find crashlogs in "Console" app.

In Console App, you need to click on the "User Diagnostic Reports" in the left sidebar and then there you will find report for ADE (something like "Adobe Digital Editions_<date>_<machine-name>.crash".

Report · Dec 08, 2014

I have the same.

Process:	Adobe Digital Editions [2933]
Path:	/Applications/Adobe Digital Editions 4.0.app/Contents/MacOS/Adobe Digital Editions
Identifier:	com.adobe.adobedigitaleditions.app
Version:	4.0.2 (1)
Code Type:	X86-64 (Native)
Parent Process:	??? [1]
Responsible:	Adobe Digital Editions [2933]
User ID:	501

Date/Time:	2014-11-26 14:50:52.048 +0100
OS Version:	Mac OS X 10.10.1 (14B25)
Report Version:	11
Anonymous UUID:	2A724844-1FB3-3563-841C-108DA6C0C444

Sleep/Wake UUID:

53915FDA-2308-4F71-87BC-B5FB472DA143

Time Awake Since Boot: 21000 seconds

Time Since Wake:

3000 seconds

Crashed Thread:

0 Dispatch queue: com.apple.main-thread

Exception Type:

EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:

KERN_INVALID_ADDRESS at 0x0000000000000020

Model: MacBookAir6,1, BootROM MBA61.0099.B16, 2 processors, Intel Core i5, 1.3 GHz, 4 GB, SMC 2.12f143

Graphics: Intel HD Graphics 5000, Intel HD Graphics 5000, Built-In

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x117), Broadcom BCM43xx 1.0 (7.15.124.12.10)

Bluetooth: Version 4.3.1f2 15015, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD TS0256F, 251 GB

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: MacBook Air, Apple Inc., 23.6

Report · Dec 08, 2014

Hi onoffMEDIA,

Can you please share some details about the crash you are facing?

Does ADE4.0 crashes on all the "acsm" files you open? or some particular one only?

Did you try to open any other e-book? If no, I will suggest that you right click on the book and open it with ADE4.0 and see if it works?

Thanks

Chirag

Report · Dec 09, 2014

Hi Chirag, the App is immediately crashing after start lauching. I dont see any window. I double Click the App and I get just the the crash-report.

VM Regions Near 0x20:

-->

__TEXT 0000000106c58000-000000010745e000 [ 8216K] r-x/rwx SM=COW /Applications/Adobe Digital Editions 4.0.app/Contents/MacOS/Adobe Digital Editions

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 com.adobe.adobedigitaleditions.app 0x000000010716840f uft::Value::inlineSet(uft::Value const&) + 7

1 com.adobe.adobedigitaleditions.app 0x000000010715d4fc uft::Value::operator=(uft::Value const&) + 14

2 com.adobe.adobedigitaleditions.app 0x0000000106dbaae8 css::StyleHandler::verifyXMLStylesheetTree(mdom::Node const&) + 300

3 com.adobe.adobedigitaleditions.app 0x0000000106db74a7 css::StyleHandler::processXMLStylesheet(uft::URL const&, mdom::Node const&, uft::String const&) + 227

4 com.adobe.adobedigitaleditions.app 0x0000000106db73a1 css::StyleHandler::resourceDownloadComplete(mdom::Node const&, uft::String const&, uft::URL const&, uft::String const&) + 139

5 com.adobe.adobedigitaleditions.app 0x0000000106edeef3 pxf::ResourceStreamReceiver::bytesReady(unsigned long, dp::Data const&, bool) + 207

6 com.adobe.adobedigitaleditions.app 0x0000000106eb70ba rmsdk::zip::ZLibDecompressorStream::bytesReady(unsigned long, dp::Data const&, bool) + 674

7 com.adobe.adobedigitaleditions.app 0x0000000106e9566c package::AESZipDecryptor::bytesReady(unsigned long, dp::Data const&, bool) + 572

8 com.adobe.adobedigitaleditions.app 0x0000000106eb5dda rmsdk::zip::ZipEntryStream::bytesReady(unsigned long, dp::Data const&, bool) + 34

9 com.adobe.adobedigitaleditions.app 0x0000000106eb5d45 rmsdk::zip::Entry::bytesReady(unsigned long, dp::Data const&, bool) + 235

10 com.adobe.adobedigitaleditions.app 0x0000000106eb960b rmsdk::zip::Archive::bytesReady(unsigned long, dp::Data const&, bool) + 1707

11 com.adobe.adobedigitaleditions.app 0x0000000106d4d90c dpio::FileStream::requestBytes(unsigned long, unsigned long) + 392

12 com.adobe.adobedigitaleditions.app 0x0000000106eb5fa7 rmsdk::zip::Entry::requestBytes(rmsdk::zip::ZipEntryStream*, unsigned long, unsigned long) + 107

13 com.adobe.adobedigitaleditions.app 0x0000000106eb667d rmsdk::zip::ZipEntryStream::requestBytes(unsigned long, unsigned long) + 37

14 com.adobe.adobedigitaleditions.app 0x0000000106edbc0c pxf::PXFRenderer::downloadResource(mdom::Node const&, uft::URL const&) + 240

15 com.adobe.adobedigitaleditions.app 0x0000000106db6f6e css::StyleHandler::init(xda::ElementInitHost*, mdom::Node const&, unsigned int) + 350

16 com.adobe.adobedigitaleditions.app 0x0000000106da094b xda::ElementInitHost::processInsertion(xda::SourceDOMAttachment*, xda::Processor*, mdom::Node const&, bool) + 397

17 com.adobe.adobedigitaleditions.app 0x0000000106d9e700 xda::Processor::documentParsed(mdom::Reference const&) + 336

18 com.adobe.adobedigitaleditions.app 0x0000000106edbdfe pxf::PXFRenderer::documentLoaded(uft::URL const&, unsigned long) + 166

19 com.adobe.adobedigitaleditions.app 0x0000000106edea47 pxf::DOMResourceStreamReceiver::bytesReady(unsigned long, dp::Data const&, bool) + 409

20 com.adobe.adobedigitaleditions.app 0x0000000106eb70ba rmsdk::zip::ZLibDecompressorStream::bytesReady(unsigned long, dp::Data const&, bool) + 674

21 com.adobe.adobedigitaleditions.app 0x0000000106e9566c package::AESZipDecryptor::bytesReady(unsigned long, dp::Data const&, bool) + 572

22 com.adobe.adobedigitaleditions.app 0x0000000106eb5dda rmsdk::zip::ZipEntryStream::bytesReady(unsigned long, dp::Data const&, bool) + 34

23 com.adobe.adobedigitaleditions.app 0x0000000106eb5d45 rmsdk::zip::Entry::bytesReady(unsigned long, dp::Data const&, bool) + 235

24 com.adobe.adobedigitaleditions.app 0x0000000106eb960b rmsdk::zip::Archive::bytesReady(unsigned long, dp::Data const&, bool) + 1707

25 com.adobe.adobedigitaleditions.app 0x0000000106d4d90c dpio::FileStream::requestBytes(unsigned long, unsigned long) + 392

26 com.adobe.adobedigitaleditions.app 0x0000000106eb5fa7 rmsdk::zip::Entry::requestBytes(rmsdk::zip::ZipEntryStream*, unsigned long, unsigned long) + 107

27 com.adobe.adobedigitaleditions.app 0x0000000106eb667d rmsdk::zip::ZipEntryStream::requestBytes(unsigned long, unsigned long) + 37

28 com.adobe.adobedigitaleditions.app 0x0000000106edba79 pxf::PXFRenderer::requestXMLResource(uft::URL const&) + 243

29 com.adobe.adobedigitaleditions.app 0x0000000106ecd22f pxf::PXFRenderer::setURL(dp::String const&) + 345

30 com.adobe.adobedigitaleditions.app 0x0000000106e96fc5 package::Subdocument::getDocument(bool) + 733

31 com.adobe.adobedigitaleditions.app 0x0000000106ea1e87 package::Subrenderer::getRenderer(bool) + 53

32 com.adobe.adobedigitaleditions.app 0x0000000106ea4407 package::PackageRenderer::paint(int, int, int, int, dpdoc::Surface*) + 87

33 com.adobe.adobedigitaleditions.app 0x0000000106c64c4b -[Reader paint:buffer:color:] + 111

34 com.adobe.adobedigitaleditions.app 0x0000000106c7a5bb +[PNGThumbnail createThumbnail:] + 1203

35 com.adobe.adobedigitaleditions.app 0x0000000106c63827 -[ContentRecord createThumbnail:] + 380

36 com.adobe.adobedigitaleditions.app 0x0000000106c634b9 -[ContentRecord load] + 1633

37 com.adobe.adobedigitaleditions.app 0x0000000106c66d27 -[Library loadRecords] + 192

38 com.adobe.adobedigitaleditions.app 0x0000000106c69d70 -[LibraryViewController onLibraryLoaded:] + 75

39 com.adobe.adobedigitaleditions.app 0x0000000106c74e9d -[AppDelegate onCallBack:param1:param2:] + 181

40 com.adobe.adobedigitaleditions.app 0x0000000106f3d641 dplib::LibraryImpl::doSomeLoading() + 249

41 com.adobe.adobedigitaleditions.app 0x0000000106f3d500 dplib::LibraryImpl::timerFired(dptimer::Timer*) + 18

42 com.adobe.adobedigitaleditions.app 0x0000000106d49ee8 dptimer::MultiplexedTimerProvider::timerFired(dptimer::Timer*) + 74

43 com.adobe.adobedigitaleditions.app 0x0000000106cca64f -[TimerHandler timerFireMethod:] + 45

44 com.apple.Foundation 0x00007fff8a0ec023 __NSFireTimer + 95

45 com.apple.CoreFoundation 0x00007fff8a49fb44 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20

46 com.apple.CoreFoundation 0x00007fff8a49f7d3 __CFRunLoopDoTimer + 1059

47 com.apple.CoreFoundation 0x00007fff8a512d9d __CFRunLoopDoTimers + 301

48 com.apple.CoreFoundation 0x00007fff8a45c268 __CFRunLoopRun + 2024

49 com.apple.CoreFoundation 0x00007fff8a45b838 CFRunLoopRunSpecific + 296

50 com.apple.HIToolbox 0x00007fff8c79d43f RunCurrentEventLoopInMode + 235

51 com.apple.HIToolbox 0x00007fff8c79d1ba ReceiveNextEventCommon + 431

52 com.apple.HIToolbox 0x00007fff8c79cffb _BlockUntilNextEventMatchingListInModeWithFilter + 71

53 com.apple.AppKit 0x00007fff8bb936d1 _DPSNextEvent + 964

54 com.apple.AppKit 0x00007fff8bb92e80 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194

55 com.apple.AppKit 0x00007fff8bb86e23 -[NSApplication run] + 594

56 com.apple.AppKit 0x00007fff8bb722d4 NSApplicationMain + 1832

57 com.adobe.adobedigitaleditions.app 0x0000000106c5a2e4 start + 52

Thread 1:: Dispatch queue: com.apple.libdispatch-manager

0 libsystem_kernel.dylib 0x00007fff9104522e kevent64 + 10

1 libdispatch.dylib 0x00007fff8ad2da6a _dispatch_mgr_thread + 52

Thread 2:

0 libsystem_kernel.dylib 0x00007fff91044946 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff95a344a1 start_wqthread + 13

Thread 3:

0 libsystem_kernel.dylib 0x00007fff91044946 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff95a344a1 start_wqthread + 13

Thread 4:

0 libsystem_kernel.dylib 0x00007fff91044946 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff95a344a1 start_wqthread + 13

Thread 5:

0 libsystem_kernel.dylib 0x00007fff91044946 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff95a344a1 start_wqthread + 13

Thread 6:: com.apple.NSURLConnectionLoader

0 libsystem_kernel.dylib 0x00007fff9103f52e mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff9103e69f mach_msg + 55

2 com.apple.CoreFoundation 0x00007fff8a45cb14 __CFRunLoopServiceMachPort + 212

3 com.apple.CoreFoundation 0x00007fff8a45bfdb __CFRunLoopRun + 1371

4 com.apple.CoreFoundation 0x00007fff8a45b838 CFRunLoopRunSpecific + 296

5 com.apple.CFNetwork 0x00007fff8b5e2d20 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434

6 com.apple.Foundation 0x00007fff8a0edb7a __NSThread__main__ + 1345

7 libsystem_pthread.dylib 0x00007fff95a362fc _pthread_body + 131

8 libsystem_pthread.dylib 0x00007fff95a36279 _pthread_start + 176

9 libsystem_pthread.dylib 0x00007fff95a344b1 thread_start + 13

Thread 7:

0 libsystem_kernel.dylib 0x00007fff91044946 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff95a344a1 start_wqthread + 13

Thread 8:

0 libsystem_kernel.dylib 0x00007fff91044946 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff95a344a1 start_wqthread + 13

Thread 9:: com.apple.CFSocket.private

0 libsystem_kernel.dylib 0x00007fff910443f6 __select + 10

1 libsystem_pthread.dylib 0x00007fff95a362fc _pthread_body + 131

2 libsystem_pthread.dylib 0x00007fff95a36279 _pthread_start + 176

3 libsystem_pthread.dylib 0x00007fff95a344b1 thread_start + 13

Thread 10:

0 libsystem_kernel.dylib 0x00007fff9103f52e mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff9103e69f mach_msg + 55

2 com.apple.CoreFoundation 0x00007fff8a45cb14 __CFRunLoopServiceMachPort + 212

3 com.apple.CoreFoundation 0x00007fff8a45bfdb __CFRunLoopRun + 1371

4 com.apple.CoreFoundation 0x00007fff8a45b838 CFRunLoopRunSpecific + 296

5 com.apple.AppKit 0x00007fff8bcf67a7 _NSEventThread + 137

6 libsystem_pthread.dylib 0x00007fff95a362fc _pthread_body + 131

7 libsystem_pthread.dylib 0x00007fff95a36279 _pthread_start + 176

8 libsystem_pthread.dylib 0x00007fff95a344b1 thread_start + 13

Thread 0 crashed with X86 Thread State (64-bit):

rax: 0x00007fff58fa1698 rbx: 0x00007fff58fa1698 rcx: 0x0000000000000001 rdx: 0x0000000000000001

rdi: 0x00007fff58fa1698 rsi: 0x0000000000000020 rbp: 0x00007fff58fa1650 rsp: 0x00007fff58fa1650

r8: 0x00007f9518d3b698 r9: 0x0000000000000400 r10: 0x0000000089c8dd08 r11: 0x00000000d5f9b613

r12: 0x00000001074e7840 r13: 0x00007fff58fa1801 r14: 0x00007fff58fa1740 r15: 0x00007fff58fa1808

rip: 0x000000010716840f rfl: 0x0000000000010202 cr2: 0x0000000000000020

Logical CPU: 0

Error Code: 0x00000004

Trap Number: 14

Report · Dec 09, 2014

Binary Images:

0x106c58000 - 0x10745dfff +com.adobe.adobedigitaleditions.app (4.0.2 - 1) <E89E4741-12BA-3D57-A844-801324720F1C> /Applications/Adobe Digital Editions 4.0.app/Contents/MacOS/Adobe Digital Editions

0x107df2000 - 0x107ef8fff +ePub3.dylib (0) <BC2214E8-02E8-3DF9-B08B-B8CED04FDDB8> /Applications/Adobe Digital Editions 4.0.app/Contents/Frameworks/ePub3.dylib

0x107fa1000 - 0x107fb6ff7 +SimpleHTTPServer.dylib (1) <3B1B79A1-5CB2-385C-9251-F2A21E9330FB> /Applications/Adobe Digital Editions 4.0.app/Contents/Frameworks/SimpleHTTPServer.dylib

0x107fcc000 - 0x108001ff7 libssl.0.9.8.dylib (52) <70680606-475F-3C89-BB5F-E274253DC7C6> /usr/lib/libssl.0.9.8.dylib

0x10ba22000 - 0x10ba22ff5 +cl_kernels (???) <FD69E38B-4B74-460B-BFB4-2FD36DD4E09C> cl_kernels

0x10ba50000 - 0x10ba50fef +cl_kernels (???) <D29E56E3-11F8-4B11-9E1E-89DA298F1541> cl_kernels

0x10d59b000 - 0x10d681fef unorm8_bgra.dylib (2.4.5) <90797750-141F-3114-ACD0-A71363968678> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/unorm8_bgra.dylib

0x7fff6fa6c000 - 0x7fff6faa2837 dyld (353.2.1) <4696A982-1500-34EC-9777-1EF7A03E2659> /usr/lib/dyld

0x7fff89b71000 - 0x7fff89d56267 libobjc.A.dylib (646) <3B60CD90-74A2-3A5D-9686-B0772159792A> /usr/lib/libobjc.A.dylib

0x7fff89d57000 - 0x7fff89d5ffff libsystem_dnssd.dylib (561.1.1) <62B70ECA-E40D-3C63-896E-7F00EC386DDB> /usr/lib/system/libsystem_dnssd.dylib

0x7fff89d60000 - 0x7fff89d61ff7 com.apple.print.framework.Print (10.0 - 265) <3BC4FE7F-78A0-3E57-8F4C-520E7EFD36FA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print

0x7fff89dbd000 - 0x7fff89dc2ff7 libunwind.dylib (35.3) <BE7E51A0-B6EA-3A54-9CCA-9D88F683A6D6> /usr/lib/system/libunwind.dylib

0x7fff89dc3000 - 0x7fff89de3fff com.apple.IconServices (47.1 - 47.1) <E83DFE3B-6541-3736-96BB-26DC5D0100F1> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconServices

0x7fff89de4000 - 0x7fff89de5fff com.apple.TrustEvaluationAgent (2.0 - 25) <2D61A2C3-C83E-3A3F-8EC1-736DBEC250AB> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluationAgent

0x7fff8a073000 - 0x7fff8a07eff7 libkxld.dylib (2782.1.97) <CB1A1B57-54BE-3573-AE0C-B90ED6BAEEE2> /usr/lib/system/libkxld.dylib

0x7fff8a07f000 - 0x7fff8a084fff com.apple.DiskArbitration (2.6 - 2.6) <0DFF4D9B-2AC3-3B82-B5C5-30F4EFBD2DB9> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration

0x7fff8a085000 - 0x7fff8a3b3ff7 com.apple.Foundation (6.9 - 1151.16) <18EDD673-A010-3E99-956E-DA594CE1FA80> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

0x7fff8a3cd000 - 0x7fff8a3e9ff7 libsystem_malloc.dylib (53.1.1) <19BCC257-5717-3502-A71F-95D65AFA861B> /usr/lib/system/libsystem_malloc.dylib

0x7fff8a3ea000 - 0x7fff8a780fff com.apple.CoreFoundation (6.9 - 1151.16) <F2B088AF-A5C6-3FAE-9EB4-7931AF6359E4> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

0x7fff8a79f000 - 0x7fff8a7b9ff3 com.apple.Ubiquity (1.3 - 313) <DF56A657-CC6E-3BE2-86A0-71F07127724C> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity

0x7fff8a7ba000 - 0x7fff8a7bcff7 libutil.dylib (38) <471AD65E-B86E-3C4A-8ABD-B8665A2BCE3F> /usr/lib/libutil.dylib

0x7fff8a7bd000 - 0x7fff8abcaff7 libLAPACK.dylib (1128) <F9201AE7-B031-36DB-BCF8-971E994EF7C1> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib

0x7fff8abcb000 - 0x7fff8ac60ff7 com.apple.ColorSync (4.9.0 - 4.9.0) <F06733BD-A10C-3DB3-B050-825351130392> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync

0x7fff8acc7000 - 0x7fff8ad02fff com.apple.QD (301 - 301) <C4D2AD03-B839-350A-AAF0-B4A08F8BED77> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD

0x7fff8ad03000 - 0x7fff8ad06fff com.apple.IOSurface (97 - 97) <D4B4D2B2-7B16-3174-9EA6-55E0A10B452D> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface

0x7fff8ad07000 - 0x7fff8ad14fff com.apple.ProtocolBuffer (1 - 225.1) <2D502FBB-D2A0-3937-A5C5-385FA65B3874> /System/Library/PrivateFrameworks/ProtocolBuffer.framework/Versions/A/ProtocolBuffer

0x7fff8ad15000 - 0x7fff8ad1eff7 libsystem_notify.dylib (133.1.1) <61147800-F320-3DAA-850C-BADF33855F29> /usr/lib/system/libsystem_notify.dylib

0x7fff8ad1f000 - 0x7fff8ad25ff7 libsystem_networkextension.dylib (167.1.10) <29AB225B-D7FB-30ED-9600-65D44B9A9442> /usr/lib/system/libsystem_networkextension.dylib

0x7fff8ad29000 - 0x7fff8ad53ff7 libdispatch.dylib (442.1.4) <502CF32B-669B-3709-8862-08188225E4F0> /usr/lib/system/libdispatch.dylib

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0x7fff8cc5c000 - 0x7fff8cc5cfff com.apple.Accelerate (1.10 - Accelerate 1.10) <C7278843-2462-32F6-B0E3-D33C681399A2>

Report · Dec 09, 2014

/System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate

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0x7fff9297f000 - 0x7fff929bffff com.apple.CloudDocs (1.0 - 280.1.2) <49E75BC1-6556-36B4-804A-E49BC41241CF> /System/Library/PrivateFrameworks/CloudDocs.framework/Versions/A/CloudDocs

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0x7fff9507a000 - 0x7fff95085ff7 com.apple.speech.synthesis.framework (5.2.6 - 5.2.6) <9434AA45-B6BD-37F7-A866-172196A7F91B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis

0x7fff95086000 - 0x7fff950e0ff7 com.apple.LanguageModeling (1.0 - 1) <ACA93FE0-A0E3-333E-AE3C-8EB7DE5F362F> /System/Library/PrivateFrameworks/LanguageModeling.framework/Versions/A/LanguageModeling

0x7fff950e1000 - 0x7fff950e1ff7 libkeymgr.dylib (28) <77845842-DE70-3CC5-BD01-C3D14227CED5> /usr/lib/system/libkeymgr.dylib

0x7fff9512b000 - 0x7fff9525bfff com.apple.UIFoundation (1.0 - 1) <8E030D93-441C-3997-9CD2-55C8DFAC8B84> /System/Library/PrivateFrameworks/UIFoundation.framework/Versions/A/UIFoundation

0x7fff95274000 - 0x7fff952acfff com.apple.RemoteViewServices (2.0 - 99) <C9A62691-B0D9-34B7-B71C-A48B5F4DC553> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/RemoteViewServices

0x7fff952ad000 - 0x7fff952b4fff libCGCMS.A.dylib (772) <E64DC779-A6CF-3B1F-8E57-C09C0B10670F> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGCMS.A.dylib

0x7fff952b5000 - 0x7fff952b6fff libDiagnosticMessagesClient.dylib (100) <2EE8E436-5CDC-34C5-9959-5BA218D507FB> /usr/lib/libDiagnosticMessagesClient.dylib

0x7fff952b7000 - 0x7fff952b7fff com.apple.audio.units.AudioUnit (1.12 - 1.12) <76EF1C9D-DEA4-3E55-A134-4099B2FD2CF2> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit

0x7fff952b8000 - 0x7fff952bbfff com.apple.xpc.ServiceManagement (1.0 - 1) <7E9E6BB7-AEE7-3F59-BAC0-59EAF105D0C8> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement

0x7fff95743000 - 0x7fff9574aff7 libcompiler_rt.dylib (35) <BF8FC133-EE10-3DA6-9B90-92039E28678F> /usr/lib/system/libcompiler_rt.dylib

0x7fff9574b000 - 0x7fff9574eff7 libdyld.dylib (353.2.1) <19FAF435-C165-3374-9DEF-D7BBA7D61DB6> /usr/lib/system/libdyld.dylib

0x7fff9574f000 - 0x7fff95769ff7 com.apple.AppleVPAFramework (1.0.30 - 1.0.30) <D47A2125-C72D-3298-B27D-D89EA0D55584> /System/Library/PrivateFrameworks/AppleVPA.framework/Versions/A/AppleVPA

0x7fff95786000 - 0x7fff95a32fff com.apple.GeoServices (1.0 - 982.4.10) <8A7FE04A-2785-30E7-A6E2-DC15D170DAF5> /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/GeoServices

0x7fff95a33000 - 0x7fff95a3cfff libsystem_pthread.dylib (105.1.4) <26B1897F-0CD3-30F3-B55A-37CB45062D73> /usr/lib/system/libsystem_pthread.dylib

0x7fff95a3d000 - 0x7fff95a45fff libsystem_platform.dylib (63) <64E34079-D712-3D66-9CE2-418624A5C040> /usr/lib/system/libsystem_platform.dylib

0x7fff95a46000 - 0x7fff95a5cff7 libsystem_asl.dylib (267) <F153AC5B-0542-356E-88C8-20A62CA704E2> /usr/lib/system/libsystem_asl.dylib

0x7fff95a5d000 - 0x7fff95ae9fff libsystem_c.dylib (1044.1.2) <C185E862-7424-3210-B528-6B822577A4B8> /usr/lib/system/libsystem_c.dylib

0x7fff96638000 - 0x7fff96663fff libc++abi.dylib (125) <88A22A0F-87C6-3002-BFBA-AC0F2808B8B9> /usr/lib/libc++abi.dylib

0x7fff9677c000 - 0x7fff96787fff libcommonCrypto.dylib (60061) <D381EBC6-69D8-31D3-8084-5A80A32CB748> /usr/lib/system/libcommonCrypto.dylib

0x7fff96788000 - 0x7fff96843ff7 com.apple.DiscRecording (9.0 - 9000.4.1) <F70E600E-9668-3DF2-A3A8-61813DF9E2EE> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording

0x7fff96850000 - 0x7fff96883ff7 com.apple.MediaKit (16 - 757) <345EDAFE-3E39-3B0F-8D84-54657EC4396D> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit

0x7fff96884000 - 0x7fff9688fff7 libcsfde.dylib (471) <797691FA-FC0A-3A95-B6E8-BDB75AEAEDFD> /usr/lib/libcsfde.dylib

0x7fff968fb000 - 0x7fff968fdfff com.apple.OAuth (25 - 25) <EE765AF0-2BB6-3689-9EAA-689BF1F02A0D> /System/Library/PrivateFrameworks/OAuth.framework/Versions/A/OAuth

0x7fff96902000 - 0x7fff96912ff7 libbsm.0.dylib (34) <A3A2E56C-2B65-37C7-B43A-A1F926E1A0BB> /usr/lib/libbsm.0.dylib

0x7fff96913000 - 0x7fff96941fff com.apple.CoreServicesInternal (221.1 - 221.1) <51BAE6D2-84F3-392A-BFEC-A3B47B80A3D2> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/CoreServicesInternal

0x7fff9694c000 - 0x7fff9694eff7 libsystem_sandbox.dylib (358.1.1) <DB9962EF-8898-31CC-9B87-E01F8CE74C9D> /usr/lib/system/libsystem_sandbox.dylib

0x7fff969ff000 - 0x7fff96bafff7 com.apple.QuartzCore (1.10 - 361.11) <7382E4A9-10B0-3877-B9D7-FA84DC71BA55> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore

0x7fff96bb0000 - 0x7fff96bb1ff7 libsystem_blocks.dylib (65) <9615D10A-FCA7-3BE4-AA1A-1B195DACE1A1> /usr/lib/system/libsystem_blocks.dylib

0x7fff96c0d000 - 0x7fff96c61fff libc++.1.dylib (120) <1B9530FD-989B-3174-BB1C-BDC159501710> /usr/lib/libc++.1.dylib

0x7fff96c62000 - 0x7fff96c6bfff libGFXShared.dylib (11.0.7) <EC449E3A-D9D2-3494-8B6C-DEB7B11EEDAB> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib

0x7fff96cab000 - 0x7fff96d12ff7 com.apple.framework.CoreWiFi (3.0 - 300.4) <19269C1D-EB29-384A-83F3-7DDDEB7D9DAD> /System/Library/PrivateFrameworks/CoreWiFi.framework/Versions/A/CoreWiFi

0x7fff96dc9000 - 0x7fff96e68df7 com.apple.AppleJPEG (1.0 - 1) <9BB3D7DF-630A-3E1C-A124-12D6C4D0DE70> /System/Library/PrivateFrameworks/AppleJPEG.framework/Versions/A/AppleJPEG

0x7fff96e76000 - 0x7fff96fbcfef libsqlite3.dylib (168) <8B78BED1-7B9B-3943-80DC-0871015AEAC4> /usr/lib/libsqlite3.dylib

0x7fff96fbd000 - 0x7fff96fdcfff com.apple.CoreDuet (1.0 - 1) <36AA9FD5-2685-314D-B364-3FA4688D86BD> /System/Library/PrivateFrameworks/CoreDuet.framework/Versions/A/CoreDuet

0x7fff96fdd000 - 0x7fff970cffff libxml2.2.dylib (26) <B834E7C8-EC3E-3382-BC5A-DA38DC4D720C> /usr/lib/libxml2.2.dylib

0x7fff970f1000 - 0x7fff9711efff com.apple.Accounts (113 - 113) <3145FCC2-D297-3DD1-B74B-9E7DBB0EE33C> /System/Library/Frameworks/Accounts.framework/Versions/A/Accounts

0x7fff9711f000 - 0x7fff97123ff7 libGIF.dylib (1231) <B3D2DF96-A67D-31EA-9A1B-E870B54855EE> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib

0x7fff97124000 - 0x7fff9716dff3 com.apple.HIServices (1.22 - 519) <59D78E07-C3F1-3272-88F1-876B836D5517> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices

0x7fff9716e000 - 0x7fff97681ff3 com.apple.JavaScriptCore (10600 - 10600.1.17) <CE5255CC-E13F-3694-B6DD-5285356BFCC0> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore

0x7fff97682000 - 0x7fff9768affb com.apple.CoreServices.FSEvents (1210 - 1210) <782A9C69-7A45-31A7-8960-D08A36CBD0A7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/FSEvents.framework/Versions/A/FSEvents

0x7fff976bd000 - 0x7fff976c1fff libCoreVMClient.dylib (79) <FC4E08E3-749E-32FF-B5E9-211F29864831> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib

0x7fff976c2000 - 0x7fff976ccff7 com.apple.NetAuth (5.0 - 5.0) <B9EC5425-D38D-308C-865F-207E0A98BAC7> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth

0x7fff9785d000 - 0x7fff97879fff com.apple.GenerationalStorage (2.0 - 209.11) <9FF8DD11-25FB-3047-A5BF-9415339B3EEC> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/GenerationalStorage

0x7fff97881000 - 0x7fff97882ffb libremovefile.dylib (35) <3485B5F4-6CE8-3C62-8DFD-8736ED6E8531> /usr/lib/system/libremovefile.dylib

0x7fff978a7000 - 0x7fff978c2ff7 com.apple.aps.framework (4.0 - 4.0) <9955CAFD-D56B-36E9-BB41-6F7F73317EB5> /System/Library/PrivateFrameworks/ApplePushService.framework/Versions/A/ApplePushService

0x7fff978c3000 - 0x7fff97cf3fff com.apple.vision.FaceCore (3.1.6 - 3.1.6) <C3B823AA-C261-37D3-B4AC-C59CE91C8241> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore

0x7fff97d42000 - 0x7fff97d7cffb com.apple.DebugSymbols (115 - 115) <6F03761D-7C3A-3C80-8031-AA1C1AD7C706> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbols

0x7fff97d7d000 - 0x7fff97eb7ff7 com.apple.ImageIO.framework (3.3.0 - 1038) <AB3C40DB-FCBE-3315-B7B2-4E16522E20CB> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO

0x7fff97eb8000 - 0x7fff97ec6ff7 com.apple.opengl (11.0.7 - 11.0.7) <B5C4DF85-37BD-3984-98D1-90A5043DA984> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL

0x7fff97efa000 - 0x7fff97f69fff com.apple.SearchKit (1.4.0 - 1.4.0) <BFD6D876-36BA-3A3B-9F15-3E2F7DE6E89D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit

0x7fff97f6a000 - 0x7fff97f6bfff libsystem_secinit.dylib (18) <581DAD0F-6B63-3A48-B63B-917AF799ABAA> /usr/lib/system/libsystem_secinit.dylib

0x7fff97f6c000 - 0x7fff97f86ff7 libextension.dylib (55.1) <ECBDCC15-FA19-3578-961C-B45FCC994BAF> /usr/lib/libextension.dylib

0x7fff97fb6000 - 0x7fff98011fef libTIFF.dylib (1231) <115791FB-8C49-3410-AC23-56F4B1CFF124> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib

Report · Dec 09, 2014

Model: MacBookAir6,1, BootROM MBA61.0099.B16, 2 processors, Intel Core i5, 1.3 GHz, 4 GB, SMC 2.12f143

Graphics: Intel HD Graphics 5000, Intel HD Graphics 5000, Built-In

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x117), Broadcom BCM43xx 1.0 (7.15.124.12.10)

Bluetooth: Version 4.3.1f2 15015, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD TS0256F, 251 GB

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: MacBook Air, Apple Inc., 23.6

Report · Dec 09, 2014

Thanks onoffMEDIA for the details and crashlog information.

We will look at the crashlog and will try to address this issue as soon as possible.

Regarding ADE crashing as soon as you double click on the ADE,

It is happening becaus you got the crash in ADE and when you launch ADE (by double clicking on it). ADE is trying to open the same book and hence getting crashed again and again.

We will address this issue as well in our coming releases.

As a workaround to resolve this, you can try to open any epub file directly by right-click on the file and open-with ADE option.

ADE should be able to open the book correctly.

Please let us know if it does not work for you.

Report · Dec 30, 2014

Also crashing for me trying to open a library book, or trying to send it to my ereader.

Using Mavericks and 4.0.2.103411

And people wonder why DRM gets a bad rap.... SO frustrating.

Report · Mar 28, 2015

Are you suggesting that it works fine and you can't duplicate the error? This has been going on for years.. it's intermittant (only on most books) which leans me to beleive it's Adobe.

Report · Dec 08, 2014

AE keeps crashing on my computer as well. Help please!! It crashes when I try to open a acsm file... I have tried many books and the same thing happens.

Process: Adobe Digital Editions [437]

Path: /Applications/Adobe Digital Editions 4.0.app/Contents/MacOS/Adobe Digital Editions

Identifier: com.adobe.adobedigitaleditions.app

Version: 4.0.2 (1)

Code Type: X86-64 (Native)

Parent Process: launchd [158]

Responsible: Adobe Digital Editions [437]

User ID: 501

Date/Time: 2014-12-08 18:32:42.560 -0500

OS Version: Mac OS X 10.9.5 (13F34)

Report Version: 11

Anonymous UUID: 8A2BF1EF-E920-3971-6DF6-11480F8335F5

Sleep/Wake UUID: 6ED9B205-CC93-4257-8924-C2362F53813B

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

Report · Dec 09, 2014

I managed to do a work around, as crashing every time meant I was not able to read my books. I uninstalled ADE 4.0 and installed an older version, 3.0. Then when I downloaded the books, I did not doubleclick on the ascm file. Instead, I opened ADE and selected Library > Add file. I found the ascm file in the folder then added it to the library. This was successful. I then opened the book in ADE library. I'm doing all of this on a MacBook Air with borrowed books from the public library.

Report · Dec 09, 2014

It is unfortunate that ADE4 kept crashing for you. I will strongly recommend you to use ADE4 as it comes up some good features and support for epub3 format.

Regarding the crash issue, We are working on addressing this issue in coming releases.

As I suggested before, If ADE crashes on for you on launch. Please open any other epub/pdf file directly and ADE should work fine then.

Adobe Community

OS X Yosemite: ADE 2.0, 3.0 and 4.0 all crash upon opening