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Adobe Digital Editions 4.0 crashes each time I try to move a library ebook to my kobo ereader

New Here ,
Oct 19, 2014 Oct 19, 2014

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I am using Mac OS X 10.9.5. I installed ADE 4.0 and was able to use the ascm file from my local library to download a library book to ADE 4.0 bookshelf. ADE recognizes my Kobo eReader, but when I drag the book to the eReader, ADE first tells me it is copying the file to the eReader, then it promptly crashes and gives a long error (pasted below). I tried this on my laptop too, which uses Mac OS X 10.7.5, also with ADE 4.0. Exact same thing happens.

I have no idea what's going on. Does anyone have any suggestions? I tried plugging the eReader in at different times (when ADE is launched, and before it launches), with no change in the error.

Any help will be appreciated!

Error Message:

rocess:     Adobe Digital Editions [830]
Path:        /Applications/Adobe Digital Editions 4.0.app/Contents/MacOS/Adobe Digital Editions
Identifier:  com.adobe.adobedigitaleditions.app
Version:     4.0 (1)
Code Type:   X86-64 (Native)

Parent Process:  launchd [138]

Responsible: Adobe Digital Editions [830]
User ID:     501

Date/Time:   2014-10-19 12:26:44.744 -0400
OS Version:  Mac OS X 10.9.5 (13F34)

Report Version:  11

Anonymous UUID:  D9964638-76EB-805C-616A-CCF088BC4A27

Sleep/Wake UUID: 7F8B5B6C-3EC2-4447-97D8-316DEFA689DD

Crashed Thread:  0  Dispatch queue: com.apple.main-thread

Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

VM Region Summary:

ReadOnly portion of Libraries: Total=193.8M resident=146.3M(76%) swapped_out_or_unallocated=47.5M(24%)

Writable regions: Total=81.7M written=13.9M(17%) resident=24.1M(29%) swapped_out=0K(0%) unallocated=57.6M(71%)

REGION TYPE                  VIRTUAL
===========                  =======
CG backing stores              7196K
CG image                        468K
CG raster data                   24K
CG shared images                180K
CoreAnimation                     8K
Foundation                        4K
Image IO                        308K
Kernel Alloc Once                 8K
MALLOC                         44.3M
MALLOC (admin)                   32K
Memory Tag 242                   12K
SQLite page cache               256K
STACK GUARD                    56.0M
Stack                          10.7M
VM_ALLOCATE                    16.4M
__DATA                         24.7M
__IMAGE                         528K
__LINKEDIT                     73.6M
__TEXT                        120.2M
__UNICODE                       544K
mapped file                    54.8M
shared memory                     4K
===========                  =======
TOTAL                         410.0M

Model: iMac9,1, BootROM IM91.008D.B08, 2 processors, Intel Core 2 Duo, 2.66 GHz, 4 GB, SMC 1.45f0

Graphics: NVIDIA GeForce 9400, NVIDIA GeForce 9400, PCI, 256 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463235363634485A2D3147314431

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x802C, 0x31364A53463235363634485A2D3147314431

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.106.98.100.22)

Bluetooth: Version 4.2.7f3 14616, 3 services, 23 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

Serial ATA Device: Hitachi HDT721064SLA360, 640.14 GB

Serial ATA Device: PIONEER DVD-RW  DVRTS08

USB Device: Built-in iSight

USB Device: Keyboard Hub

USB Device: eReader-3.8.0

USB Device: Apple Optical USB Mouse

USB Device: Apple Keyboard

USB Device: IR Receiver

USB Device: BRCM2046 Hub

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus:

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Guest
Oct 19, 2014 Oct 19, 2014

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I have the same issue so also need help on this.

K

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New Here ,
Nov 08, 2014 Nov 08, 2014

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Af first deauthorisize your PC and the Kobe e-reader.

Remove ADE 4.0/4.01 and install ADE 3.0

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New Here ,
Nov 08, 2014 Nov 08, 2014

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Af first deauthorisize your PC and the Kobe e-reader.

Remove ADE 4.0/4.01 and install ADE 3.0

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Participant ,
Feb 12, 2015 Feb 12, 2015

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Please try the new release of ADE (link: http://www.adobe.com/solutions/ebook/digital-editions/download.html)

Some important kobo related bugs/crashes are fixed in this release.

I hope it fixes your crash issue as well.

Let me know if it works for you.

-chirag

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New Here ,
Aug 06, 2015 Aug 06, 2015

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Thank you!! I had the same problem... This worked for me.

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New Here ,
Sep 28, 2022 Sep 28, 2022

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You are the real MVP, thank you!!.  I have been struggling with this issue for over two weeks on my new Mac.  Bless you KIND stranger!!!

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