1 Reply Latest reply: Oct 22, 2014 2:56 AM by Warner Harress RSS

    Unable to sync with Creative Cloud

    noseeems Community Member
    noseeems Oct 21, 2014 1:11 PM

      I am having, unable to sync issues.  I have installed and downloaded the various other adobe programs (6)  and they all work fine. However it is CC that I am having an issue with, it's unable to sync.

       

      I find that when I tries to sync CC to the net it slows the internet speed right from 10mbps to .2 mbps and I have a problem using web browsers as I get a no connection to internet but the system icon shows connectivity and my cc download status still remains at 21.7% used 4.34GB of 20GB, for hours. I have to select pause sync in cc to get the internet speed back.  Another thing I should mention is that I can still get download app updates from the cloud, but ONLY syncing is a problem

       

      Here are the various screen.

      photo(1).JPGphoto(4).JPG

       

      photo(3).JPGphoto(2).JPG

       

      Here are the specs of my computer and software

      WIN 7

      CC 1.8.0.447

       

      Nvidia Geforece GTX 760

      Intel CPU I7-460

      ASUS X79-x

      SSD drives

      64GB Corsair ddr3 @ 2400 mhz

       

      I tried the following for windows

      1. Quit the Creative Cloud desktop application.
      2. Open the Start menu, and type 'cmd' in the search box, then enter to start a command prompt.
      3. Copy and paste this command at the command prompt:

          del %APPDATA%\Adobe\CoreSync\options.tix

      =Didn't fix problem

       

      I read

      http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

      =This article is not helpful

      http://helpx.adobe.com/creative-cloud/kb/cannot-share-certain-types-files.html

      =Link is broken, not helpful

      Size Limits https://forums.adobe.com/thread/1488242

      =This article not helpful because my files are not that large

      Phantom folder problem https://forums.adobe.com/thread/1490445

      =This article not helpful because I don't have a phantom folder

       

      I tried 3 different ISP and 3 different routers even connected it directly to cable no change.

      I disabled the windows firewall and malware programs and also no change.

       

      This is totally confusing and I am missing out on the CC experience.  I am emailing you (Ben Mordue) 3 copies of my CORESYNC log files, one fomr my labtop and the other 2 from my desktop.

       

      If anyone can assist me that would be great.

       

      Cheers

      Michael