12 Replies Latest reply: Nov 10, 2014 12:23 PM by BWescott

CP8.01 HTML5 Preview Error

xr42nv Oct 22, 2014 5:16 AM

Hi All,

So since upgrading to CP8.01 I keep getting an error when trying to view my responsive projects.

I preview using F11 (or preview) and it opens in Chrome, however all I get on screen is the following error:

Error 404: Not Found

File Not found.

The browser URL is localhost..... and CP is mapped to the default temp locations just like it was in CP8.0

I run Edge inspect in my browser which I have noticed the Inspect icon is no longer lighting up when I preview.

Is it possible that the error is being caused by inspect or is this a issue with CP 8.01

(Note: If I publish and preview in chrome, no issue.)

Many Thanks.

1. Re: CP8.01 HTML5 Preview Error

emily_vijf Oct 22, 2014 6:18 AM (in response to xr42nv)

Hi -
I am also having this same issue - Error 404. I am unable to run any of the preview course options, with the exception of Play Slide for Responsive Projects. My only option is to publish the HTML5 course and open it in a web browser. Yesterday, I was able to preview but the playback was strange/erratic, just figured it was a problem with how it generated the responsive project, but today, nothing works. I am experiencing the browser preview problem with non-responsive projects as well.

I am on version: 8.0.1.242. I also cleared my Captivate cache and am experiencing no change.

Anyone else have this problem?

Thanks all!
Like Show 0 Likes (0)

Actions
2. Re: CP8.01 HTML5 Preview Error

renee1972 Oct 22, 2014 6:21 AM (in response to xr42nv)

I have had some issues since upgrading to 8.01. The buttons don't work in previews for responsive projects, but they do for non-responsive. This may for for different reasons. Someone suggested checking in a browser other than my default (Chrome) but that didn't work either.
Like Show 0 Likes (0)

Actions
3. Re: CP8.01 HTML5 Preview Error

RodWard Oct 22, 2014 4:48 PM (in response to renee1972)

When all you guys ran the update for Cp 8.01 did you also delete your Preferences and Layouts folders?
Like Show 0 Likes (0)

Actions
4. Re: CP8.01 HTML5 Preview Error

xr42nv Oct 22, 2014 4:56 PM (in response to RodWard)

No I didnt touch the Preferences or layouts folders.

Where we suppose to delete them?
Like Show 0 Likes (0)

Actions
5. Re: CP8.01 HTML5 Preview Error

Lilybiri Oct 22, 2014 5:02 PM (in response to xr42nv)

Indeed, it is in the recommendations that no one reads. Omitting deleting
both can cause issues.
Like Show 0 Likes (0)

Actions
6. Re: CP8.01 HTML5 Preview Error

xr42nv Oct 22, 2014 5:16 PM (in response to Lilybiri)

Thanks guys.

Are these folders sitting in the adobe system folder i.e. ...local\Adobe\Adobe Captivate 8?
Like Show 0 Likes (0)

Actions
7. Re: CP8.01 HTML5 Preview Error

renee1972 Oct 23, 2014 3:08 AM (in response to xr42nv)

I did follow the guide but my issue seems slightly different, I have problems with buttons in responsive preview.
Like Show 0 Likes (0)

Actions
8. Re: CP8.01 HTML5 Preview Error

emily_vijf Oct 23, 2014 3:39 AM (in response to xr42nv)

Yes, I removed the files Preferences, Layouts, and Sample Projects. I also tried that again yesterday but to no avail. This morning I did a complete uninstall and reinstall and took the update - just in case I missed a step. No luck, yet.
Like Show 0 Likes (0)

Actions
9. Re: CP8.01 HTML5 Preview Error

ailearning Oct 23, 2014 5:30 AM (in response to emily_vijf)

Same here, I deleted the folders but no luck either.

I deleted the Layouts and Preferences (aswell as the Sample Projects) and still recieve the error.

Any ideas?
Like Show 0 Likes (0)

Actions
10. Re: CP8.01 HTML5 Preview Error

rc_mantis Oct 23, 2014 6:24 AM (in response to ailearning)

I'm just running the trial after reading a good review of this latest version. But I'm getting a similar glitch, one of many it feels like. May have to stay with Articulate at this rate. Had been really excited about this release :-(
Like Show 0 Likes (0)

Actions
11. Re: CP8.01 HTML5 Preview Error

shriyanshagnihotri Nov 3, 2014 3:33 AM (in response to xr42nv)

Hi There,

Are you using Mac or PC?

If PC then is your username of windows account has spaces in between like, "John Dow"? If so then can you try to use an account with no spaces eg: "JohnDow" and then open the captivate from that account to preview a project.

else if you are using Mac can you check that are you using any proxy in your web server.

Let us know your comments.

Regards
Shriyansh
Adobe Engineering Team
Like Show 1 Like (1)

Actions
12. Re: CP8.01 HTML5 Preview Error

BWescott Nov 10, 2014 12:23 PM (in response to shriyanshagnihotri)

I am having this issue off a Clean install, not an upgrade.
Like Show 0 Likes (0)

Actions