9 Replies Latest reply: Oct 22, 2014 9:07 AM by MHartUnited

Why do i keep on getting error 62?

Simonedesign Mar 21, 2014 3:22 AM

Why do i keep on getting error 62 when trying to install the application manager? What does it mean?

I have succesfully worked with all the applications before an update of the application manager.

Since the update i keep on getting the errror. I have already tried removing all the adobe programs and reinstalling them but sadly that didn't work..

Does anybody know what is wrong?

1. Re: Why do i keep on getting error 62?

smyszko Mar 23, 2014 11:52 AM (in response to Simonedesign)

I keep hitting this too. I had no problem until a couple of days ago when I got error 62 during an update.

I unstalled everything but still get "We've encountered the following issues: Creative Cloud desktop failed to install. (Error code: 62)" when I run the latest CreativeCloudSet-Up.exe.

I'm running Windows 8 x64.
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2. Re: Why do i keep on getting error 62?

John T Smith Mar 23, 2014 12:09 PM (in response to Simonedesign)

Did you run the cleaner tool after uninstalling?

http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
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3. Re: Why do i keep on getting error 62?

smyszko Mar 23, 2014 12:32 PM (in response to John T Smith)

Had never heard of that tool, but just tried it and it worked. No more error 62. Thanks!
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4. Re: Why do i keep on getting error 62?

MHartUnited Oct 21, 2014 2:11 PM (in response to Simonedesign)

I'm on MacOS X Yosimetie and trying to install the Creative Cloud desktop application. The first two attemptes the installer just finished around 50% installed. Then I repbooted and tried it again. This time it gave me the "error 62" so I searched and found this thread. After running the CC Cleaner I tried to install again but it just finished around 50% again.

Thanks for your help and time!
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5. Re: Why do i keep on getting error 62?

Rajshree Oct 21, 2014 2:30 PM (in response to MHartUnited)
Please refer to the help document and thread below where the issue has been resolved:
1. Error "Failed to Install" Creative Cloud Desktop application
2. Why do i keep on getting error 62?

Please refer to :
Error Code 62 while trying to install Creative Cloud
Creative Cloud Help | Install, update, or uninstall apps
http://helpx.adobe.com/creative-cloud/help/install-apps.html

I think it will be best to re download.

Regards
Rajshree
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6. Re: Why do i keep on getting error 62?

MHartUnited Oct 21, 2014 2:57 PM (in response to Rajshree)

That still did not work. I even tried to install via a co-workers DMG file that is working.
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7. Re: Why do i keep on getting error 62?

MHartUnited Oct 22, 2014 7:25 AM (in response to Rajshree)

I've tried re-downloading it about 7 times now. It still just disappears
around 50%. Trying again today after I did a disk permissions repair.
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8. Re: Why do i keep on getting error 62?

MHartUnited Oct 22, 2014 7:25 AM (in response to MHartUnited)

Tried again today after I did a disk permissions repair and no luck. the Creative Cloud desktop installer just disappears around 50%.

This is as far as it gets then it just disappears (see pic below):
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9. Re: Why do i keep on getting error 62?

MHartUnited Oct 22, 2014 9:07 AM (in response to Simonedesign)

Simonedesign,

We got Creative Cloud installed! Maybe my solution can be yours as well. I just spent some time with Adobe Chat and Rahul removed into my Mac to remove these files (see pic below):
Also he deleted these "OOBE" folders (see pic below):
From what I saw he deleted everything in relation to the Adobe Applications Manager. After deleting all these files he ran the installer again and it worked. Hope this helps!

-Matthew
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