The serial number is not for a suitable product. Enter another

[sciadabuza]

Hi,

I have a problem with my serial number on the production version of CS5 premium to upgrade, why is not recognized despite being registered?

Thanks

[Manish-Sharma]

which serial number is not getting recognised , production premium cs5  or the old serial number from which you have upgarded it.

[Mylenium]

More specifics!: Exact product versions of the qualifying product and the upgrade, operating system, system specs.

Mylenium

[sciadabuza]

I'm updating my Production Premium CS5 to creative suite CS5.5,

on operating system Windows 7

[Mylenium]

Any chance you picked the wrong upgrade path, e.g. going from an edu version to a comemrcial product or picked different languages? Serials are always specifically tied to this...

Mylenium

[sciadabuza]

not have both commercial and in Italian

[Jeff A Wright]

Did you enter the CS5.5 serial number and then entered the CS5 serial number when asked for a qualifying product?

[nirosca]

I have the same exact problem: I'm trying to upgrade a CS5.5 Master Collection (Intl. English) to CS6 on Mac (Intl. English).

I bought the CS5.5 on Adobe Licensing Website and the upgrade to CS6 on Adobe Store: could it be that the problem?

Please, help!

[Kartikay_Sharma · Accepted solution]

I am afraid that is the problem because your base product is for a Volume License and the upgrade has been done for a stand-alone product. Kindly contact our support to get the best suggestion on resolving the issue.

Contact Customer Care

[nirosca]

Thank you very much! I've just ended a chat with the Customer Care that solved immediately my problem. ^_^