11 Replies Latest reply: Oct 28, 2014 2:28 PM by DH333

Symbol timelines inconsistent when viewed online

DH333 Oct 21, 2014 3:56 PM

Hi Everyone,

I have a 2 minute and 2 MB (with audio track) animation created in Adobe Edge 2014. Within the main timeline, I used a symbol that contains a miniature animation. When the full scene is previewed online, the symbol appears glitchy. In many cases, it skips to the end of the symbol animation without displaying the actual animation and just pops up all at once. In other cases, it may show up a few seconds early. Upon refreshing the browser, the symbol animation runs properly. I found this only happens when viewed online which led me to believe it may have something to do with preloading.

I'm using the built-in preloader for Edge Animate (preloading sound). In the interests of time, I ended up taking the animation out of the symbol and adding it to the main timeline but I'm still very curious to know what may have caused this. Any assistance or insight would be greatly appreciated.

Thanks!

1. Re: Symbol timelines inconsistent when viewed online

Dharmendra Kumar Oct 21, 2014 9:53 PM (in response to DH333)

Can you share the link with us so that we can take a look at it?

-Dharmendra
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2. Re: Symbol timelines inconsistent when viewed online

DH333 Oct 21, 2014 10:56 PM (in response to Dharmendra Kumar)

Hi Dharmendra,

I actually took the animation out of the symbol already and added it to the main timeline in the interests of getting the project up and running. Based on what I described, would you be able to offer any ideas as to why a symbol may not load properly when uploaded to a website?

Thanks in advance!
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3. Re: Symbol timelines inconsistent when viewed online

LARV Oct 22, 2014 2:20 AM (in response to DH333)

The same thing often happens in my projects. Always only once, and always at the start of the animation, around 1-3 seconds in.
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4. Re: Symbol timelines inconsistent when viewed online

Dharmendra Kumar Oct 22, 2014 10:08 AM (in response to LARV)

Hi LARV,

We are trying to recreate the scenario using the description, but it will really help if we can get hold of your sample for reproducing the issue. Can you share any such sample here?

-Dharmendra
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5. Re: Symbol timelines inconsistent when viewed online

LARV Oct 22, 2014 10:25 AM (in response to Dharmendra Kumar)

You know what, now that I reread DH333´s post again, that might not be what often happens to me. For me projects containing movies will often be glitchy and suddenly stop for 0,5-1,5 seconds and then start again after having skipped those seconds of animation. Perhaps I was a little quick when posting in this thread.
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6. Re: Symbol timelines inconsistent when viewed online

DH333 Oct 22, 2014 10:33 AM (in response to DH333)

Hi Dharmendra,

I can recreate the symbol and upload it. Would it be possible to share this with you privately? If so, please let me know the best way to send you the files.

Thanks!
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7. Re: Symbol timelines inconsistent when viewed online

Dharmendra Kumar Oct 22, 2014 11:23 AM (in response to DH333)

Hi LARV,

We can look into those issues if we have any sample.
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8. Re: Symbol timelines inconsistent when viewed online

Dharmendra Kumar Oct 22, 2014 11:23 AM (in response to DH333)

Hi DH333,

That will be really useful. I have just sent you a private message with my email id.
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9. Re: Symbol timelines inconsistent when viewed online

LARV Oct 22, 2014 11:34 AM (in response to Dharmendra Kumar)

I think looking into why movies don´t always stop on the set pause would be very wise:

Explained here:Re: Movie frame turns black

The topic is another problem I have sometimes, but crucial for me is that imported movies don´t stop on the exact frame set to pause. I can´t stress enough how important that is when dealing with infographics.
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10. Re: Symbol timelines inconsistent when viewed online

Dharmendra Kumar Oct 22, 2014 11:36 AM (in response to LARV)

Thanks LARV. We will check it out and update soon.

-Dharmendra
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11. Re: Symbol timelines inconsistent when viewed online

DH333 Oct 28, 2014 2:28 PM (in response to DH333)
Hi All,

Dharmendra was kind of enough to take a look at my source file and offer a solution to the issue. I figured someone else out here on the forums may have had the same problem and so I'm sharing Dharmendra's response below:

We are using sym.stop() on the first frame. It will stop the main timeline only, but the other symbols will continue to play.
We click on the button to start the animation. By the time we clicked on it, the other symbols continue to play their animation. That’s why the animations on the main timeline (the blue diagonals) are lagging behind.
The solution is to do the following:
Use sym.stopAll() – This will stop all the animations
Use sym.playAll(2) for the button click handler – This will start all the animations.
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