6 Replies Latest reply: Oct 25, 2014 1:10 AM by hukhan00 RSS

    Need to cancel my free 1 month membership CC trial before I get charged for 6 months contract period.

    hukhan00

      Not getting any option on my account to do this. Not getting any manage payments or credit card info either. Neither generally or on Manage Your Plan option. Adobe official help for this particular problem mentions to goto Customer Support. That option only gives one further option which pointed me to the forums.

       

      Screen Shot 2014-10-23 at 5.12.20 PM.png

       

      Screen Shot 2014-10-23 at 5.05.22 PM.png

      I have decided that though its more expensive on a per month basis a one month membership on a "pay for that month when you need it" suits me more. But seeing how effortless it is is to manage payment information or remove credit card information on Amazon and Apple and how tough/ impossible it is here, I'm seriously reconsidering that too. This is the only large user base company in my decades of interaction with online commerce that makes me follow this torturous path to edit/ remove credit card details and manage payments. I'm genuinely astonished at the UX decision behind this surely oft used process.