1 Reply Latest reply: Oct 23, 2014 8:45 PM by M R K Development Pty Ltd RSS

    Can anyone help with my audio recordings that stopped working?

    Braz-en Community Member
    Braz-en Oct 20, 2014 4:42 AM

      Hi, I have audio recordings available in a secure "member only" area of my website. Unfortunately, from time to time, some recordings stop working. I only find out about this when my students / clients tell me. I don't understand why this occurs or how to fix it. Can anyone help? Rita

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        • 1. Re: Can anyone help with my audio recordings that stopped working?
          M R K Development Pty Ltd Community Member
          M R K Development Pty Ltd Oct 23, 2014 8:45 PM (in response to Braz-en)

          It could be a browser issue?

           

          It could also be an internet issue for the user?

           

          The other is that if the are long mp3 files, the server times out the request.

           

          I would log a support ticket with BC and be as specific as possible to the nature of the issue and if there is a way to replicate it. When the Student / Client tells you about the issue it would also be good to get there browser version and platform details to try and create a replicable error that can be solved.