1 Reply Latest reply: Oct 26, 2014 7:50 AM by Captiv8r

Incorrect Serial Nuumber

Richard Michna Oct 26, 2014 7:39 AM

I've purchased Captivate 8 and the serial number I received by email is incorrect. The error message I'm receiving tells me the serial number is valid, but not for the product I've purchased. I've uninstalled and reinstalled Captivate and I am still getting the same error message. Any suggestions?

1. Re: Incorrect Serial Nuumber

Captiv8r Oct 26, 2014 7:50 AM (in response to Richard Michna)

Hi there

Aside from ensuring you aren't typing a numeral 1 instead of a letter I or L (or vice-versa) or typing a zero ( 0 ) instead of a letter O, (again vice-versa) you likely need to speak with Adobe support.

Cheers... Rick
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