4 Replies Latest reply: Oct 28, 2014 2:13 AM by Rohit (Story Team)

I cannot get the desktop version to open.

jeremyryancarr Oct 24, 2014 12:08 PM

I am on a Mac running OS 10.10 (Yosemite). I was able to access Story in Chrome and sign in successfully. I downloaded the desktop version which required updating Air (which I did) and now when I launch Story on my Mac I get message saying that the application needs to update. So I try to update it but I get a message that says:

"Sorry, an error has occurred.

The application cannot be installed due to a certificate problem. The certificate does not match the installed application certificate, does not support application upgrades, or is invalid. Please contact the application author."

Then I click Close and it relaunches the Story launch screen and again the update pop-up pops up and if I click later the pop-up goes away. If I then try to sign in (I am a CC subscriber) I get an error that reads:

"Error

Failed to connect to services. Do you want to login in offline mode?" No or Yes

I click Yes and nothing happens.

The online version seems to work in Chrome but I am really more interested in the desktop version. I realize this software is classified as beta but I'd still expect it to function at least a little bit. Right now I can't use the desktop version at all. I'd appreciate any help.

Thanks.

1. Re: I cannot get the desktop version to open.

Rohit (Story Team) Oct 27, 2014 1:06 AM (in response to jeremyryancarr)

It seems like you already have an old installation of Story.
You will have to remove it first before installing the latest one.
So the steps would be:
- Open 'Applications' folder in finder and move 'Adobe Story' app to Trash. Remove it from Trash too.
- Search 'Adobe Story' in Spotlight to make sure that this application is not installed on a different drive. If installed then remove that version too.
- Now download the latest version and install it. ( you can download the installer directly from: https://story.adobe.com/AIR/AdobeStory.air )
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2. Re: I cannot get the desktop version to open.

jeremyryancarr Oct 27, 2014 6:25 AM (in response to Rohit (Story Team))

I'll give this a try & report back but I just installed Story for the first ever on Oct 24 (the date of my original post) and I installed it by following the link from story.adobe.com. Is the version you're linking to different than the version the Story homepage is linking to? Are you sure that Air is updated to be compatible with Yosemite (Mac OS 10.10)?
Thank you for your help.
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3. Re: I cannot get the desktop version to open.

jeremyryancarr Oct 27, 2014 9:59 AM (in response to Rohit (Story Team))

So I downloaded from the link and here is the error I get:

"Sorry, an error has occurred.
The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author."

So what should I do now?

Thanks.
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4. Re: I cannot get the desktop version to open.

Rohit (Story Team) Oct 28, 2014 2:13 AM (in response to jeremyryancarr)

Please install it by following the link inside story.adobe.com.
Just in case, update your Adobe AIR to latest version: Adobe - Adobe AIR
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