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Flash Player stops installing

New Here ,
Oct 25, 2014 Oct 25, 2014

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Flash player stops at the last window, and dosen't do anything. If I go in the browser it says that flash player wasn't installed correctly...

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LEGEND ,
Oct 25, 2014 Oct 25, 2014

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Community Beginner ,
Oct 27, 2014 Oct 27, 2014

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None of the offline links you posted are working. 404 not found. Looking for solution as well.

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Adobe Employee ,
Oct 27, 2014 Oct 27, 2014

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For what it's worth, I just confirmed that all of these links are working and valid from my home connection.  I'm not sure why you're getting a 404, but I'm thinking it was a temporary problem.

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Community Beginner ,
Oct 27, 2014 Oct 27, 2014

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The link for mac says it's going to http://download.macromedia.com/pub/flashplayer/current/support/install_flash_player_osx.dmg but then I get this message: 404 Not Found The requested URL /pub/flashplayer/current/support/install_flash_player_osx.dmg was not found on this server.

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Adobe Employee ,
Oct 27, 2014 Oct 27, 2014

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Hmm, I just clicked that link and it downloaded for me. Where are you

geographically?

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Community Beginner ,
Oct 27, 2014 Oct 27, 2014

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I'm wondering if this is a hint as to why it times out at 30% for a lost connection when I try to install.

I am in Northern California.

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LEGEND ,
Oct 27, 2014 Oct 27, 2014

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"Lost connection" during the install means you are not using the offline installer.

But I don't know why you are getting a 404 from my link; can you try with a different browser?

Also, here is a different download location: http://fpdownload.macromedia.com/pub/flashplayer/current/support/install_flash_player_osx.dmg

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Adobe Employee ,
Oct 27, 2014 Oct 27, 2014

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If you open terminal and type the following, what do you get?
nslookup fpdownload.macromedia.com

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Community Beginner ,
Oct 27, 2014 Oct 27, 2014

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The different location to dl worked! Thank you Pat! I did try the links with Firefox and with Google Chrome and had the same result of the 404 error but when I checked the links on my iPhone it did show a link to download from. There's something fishy with my Mac. This same link appears in several places including the Adobe troubleshooting page and yet I still get a 404 on all of them.

Jeromie the terminal says this....

Server: 208.67.220.220

Address: 208.67.220.220#53

Non-authoritative answer:

fpdownload.macromedia.com canonical name = fpdownload.wip4.adobe.com.

fpdownload.wip4.adobe.com canonical name = fpdownload.macromedia.com.edgekey.net.

fpdownload.macromedia.com.edgekey.net canonical name = e526.d.akamaiedge.net.

Name: e526.d.akamaiedge.net

Address: 23.210.246.249

If you can give me feedback or point me to what this means, I would be so grateful. I probably need to post this problem on another forum somewhere.

Jacquie

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Adobe Employee ,
Oct 27, 2014 Oct 27, 2014

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Yeah, that's what I was trying to figure out with the nslookup (it just resolves the name to the appropriate address).

We're hitting different addresses when we look this name up.  That's by design and how load is distributed through the Akamai content delivery network.  (A CDN is a network of thousands of geographically dispersed servers.  It's basically how we can push an update to 1.2 billion people at the same time.  You're routed to the closest one to you in terms of network topography.)

When I look it up, I get routed to a different address:

Name: e526.d.akamaiedge.net

Address: 23.36.57.221

You're still hitting a network in Akamai's address space, so it's not like your traffic has been hijacked by malware or something.  My guess is that something is the individual node that you're hitting is busted.  The sync didn't push the files to it, or the storage went bad or something.  It's all sort of magic at that level -- we don't have or need the visibility into what each of the n-thousand machines is doing at any given time.  We can force the CDN to push the files back out to all the individual nodes.  I'll do that tomorrow when the right people are in the office.  If that's what the deal is, it should resolve sometime tomorrow afternoon.  If you're still seeing 404s tomorrow evening, please let me know so that I can open a support case with Akamai.

Thanks!

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LEGEND ,
Oct 27, 2014 Oct 27, 2014

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Actually Jnauman had a problem with download.macromedia.com, not fpdownload.macromedia.com

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Adobe Employee ,
Oct 27, 2014 Oct 27, 2014

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Ah you're right, good catch.  I'm pretty sure it's going to be the same thing, but it would be good to check.

What I was concerned about was that he had some malware that was hijacking the DNS.  He's landing in Akamai's network on the last request, so it's not like he's hitting some machine in the Balkans or something.  So that put my mind at ease.  I just did a reverse ARIN whois to figure out who owned the IP block.

Anyway Jnauman, if you want to do the same thing -- nslookup download.macromedia.com and post the results, it would be good to make sure, but it's not the first or last time that we'll see a stuck Akamai node.  By the time you get thousands of machines involved, your chances are pretty good at seeing every possible kind of intermittent failure.  When we flush the cache in the morning it will force everything to update again, so it should resolve it regardless.

FWIW, I'm seeing:

download.macromedia.com canonical name = download.macromedia.com.edgekey.net.

download.macromedia.com.edgekey.net canonical name = e891.p.akamaiedge.net.

Name: e891.p.akamaiedge.net

Address: 23.36.51.191

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Community Beginner ,
Oct 27, 2014 Oct 27, 2014

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Yes, offline installer worked.

Here's what I get with the other download

nslookup download.macromedia.com

Server: 208.67.220.220

Address: 208.67.220.220#53

Non-authoritative answer:

download.macromedia.com canonical name = download.macromedia.com.edgekey.net.

download.macromedia.com.edgekey.net canonical name = e891.p.akamaiedge.net.

Name: e891.p.akamaiedge.net

Address: 23.203.210.68

Thanks for your help!

Jacqueline

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New Here ,
Oct 27, 2014 Oct 27, 2014

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The offline installer worked. It has been days since Flash was working. Thanks!

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