3 Replies Latest reply: Oct 28, 2014 1:59 AM by greule RSS

    Adobe Lightroom Desktop stopped sync to mobile

    PeterHMJacobs
    PeterHMJacobs Oct 22, 2014 12:12 PM

      Hi,

       

      I am using Lightroom for 2 months with perfect sync to mobile. As of last Monday my desktop version stopped syncing.

      * I have a Mac with the latest update of the OS (Yosemite)

      * I created the diagnostic report but could not see any obvious error

      * I run Lightroom 5.6

       

      Anyone else had a similar issue?

       

      Peter

        • 1. Re: Adobe Lightroom Desktop stopped sync to mobile
          greule Employee Hosts
          greule Oct 23, 2014 12:53 AM (in response to PeterHMJacobs)

          Could you try to remove the sync.lrdata file and restart LrD. This would restart/refresh the sync (metadata only).

          Removing the Sync.lrdata might fix whatever the issue is.  Or, at least, might trigger it to occur again. So remove the Sync.lrdata, start Lr, and then wait until it either syncs or gets stuck again and create at this point a new Lr Desktop diagnostic log which can hopefully provide some clues.

           

          You can find the  sync.lrdata file here:

          On Mac it's at /Users/<user>/Library/Caches/Adobe/Lightroom/Sync Data/Sync.lrdata

           

          You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button.

          Please send me the LR Desktop diagnostig log  - best as a private message with a downloadable dropbox link.

           

          Thanks,

          Guido

          • 2. Re: Adobe Lightroom Desktop stopped sync to mobile
            PeterHMJacobs Community Member
            PeterHMJacobs Oct 28, 2014 1:15 AM (in response to PeterHMJacobs)

            I have solved the issue. This is what I did and the level of success:

            • Checked for missing pictures : Impact: NO, i.e. not the root cause
            • Optimized catalog: Impact: NO, i.e. not the root cause
            • Sync issues in navigator: Impact: NO, i.e. not the root cause
            • Removed the /Users/<user>/Library/Caches/Adobe/Lightroom/Sync Data/Sync.lrdata dir and restarted LrD. Impact: NO, i.e. not the root cause
            • Created a new catalog, imported all photos again and recreated all collections: Impact: YES, i.e. it seems my catalog was corrupt
            • 3. Re: Adobe Lightroom Desktop stopped sync to mobile
              greule Employee Hosts
              greule Oct 28, 2014 1:59 AM (in response to PeterHMJacobs)

              Glad that its working again. - Guido