2 Replies Latest reply: Oct 28, 2014 7:42 PM by wena RSS

    Error

    wena Community Member
    wena Oct 28, 2014 6:31 PM

      When I try to log in to the back end of my site I get this error:

      ERROR: This site is unavailable either because it no longer exists or has outstanding invoices [ERROR 3].

      What does this mean and how do I fix it?

      • 58 Views
      • Categories: Using Business Catalyst
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        • 1. Re: Error
          Liam Dilley CommunityMVP
          Liam Dilley Oct 28, 2014 6:46 PM (in response to wena)

          If you believe your details that your entering are 100% and you do not get a form to renew payment or update a credit card... Then you need to speak with the people who set up the BC site for you.. The people who you pay the licence fee towards.

          If you pay directly to Adobe and you feel your payments are up to date, then it is likely a password issue and it may be worth double checking and then clicking "forgot password"

          • 2. Re: Error
            wena Community Member
            wena Oct 28, 2014 7:42 PM (in response to Liam Dilley)

            I pay directly to Adobe and my payments are up to date. I changed my password and tried again. I got the same error.