1 Reply Latest reply: Oct 28, 2014 8:33 PM by Chris Cox RSS

    New 2014.2.1 still crashes at Welcome Screen

    Richard069 Community Member

      Well, I tried installing 2014.2.1 but I still get the Welcome Screen crash.  Given all the crash fixes in that update I had high hopes but no joy. This time when I tried to roll back my choices were CS6 and CC.  However, after installing CC I checked again and now CC (2014) was an option. So I installed that and I am at least back to where I started.  Interestingly, neither CC or 2014.0 present a Welcome Screen when loading for the first time after installation.

       

      What I would really like is a link to 2014.1 which worked fine before my troubles started.

       

      Any help would be appreciated.