9 Replies Latest reply: Oct 29, 2014 3:22 AM by - JM -

crashing and leaking... CC2014

- JM - Oct 27, 2014 11:22 AM

Not sure if this is simply a font or fontagent plugin issue, I haven't investigated everything yet... I need to finish up a project, although it is crashing consistently so I may need to work on this problem first. I am seeing a new CC2014 leak notice in the system log and PS has been crashing today. Related? Below is the line from the log followed by the crashed thread. Let me know if you need more of the report to be posted.

thanks -

10/27/14 2:16:34.763 PM Creative Cloud[378]: objc[378]: Object 0x79eaa8f0 of class __NSCFData autoreleased with no pool in place - just leaking - break on objc_autoreleaseNoPool() to debug

----

Process: Adobe Photoshop CC 2014 [483]

Path: /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/MacOS/Adobe Photoshop CC 2014

Identifier: com.adobe.Photoshop

Version: 15.2.1 (15.2.1.257)

Code Type: X86-64 (Native)

Parent Process: launchd [317]

User ID: 501

Date/Time: 2014-10-27 14:13:21.903 -0400

OS Version: Mac OS X 10.8.5 (12F45)

Report Version: 10

Interval Since Last Report: 2153187 sec

Crashes Since Last Report: 15

Per-App Interval Since Last Report: 6820 sec

Per-App Crashes Since Last Report: 6

Anonymous UUID:

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000018

VM Regions Near 0x18:

-->

__TEXT 00000001039c8000-00000001082a3000 [ 72.9M] r-x/rwx SM=COW /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/MacOS/Adobe Photoshop CC 2014

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 libstdc++.6.dylib 0x00007fff8edf4fb7 std::_Rb_tree_rebalance_for_erase(std::_Rb_tree_node_base*, std::_Rb_tree_node_base&) + 513

1 com.adobe.Photoshop 0x00000001048d35c6 0x1039c8000 + 15775174

2 com.adobe.Photoshop 0x00000001048d123b 0x1039c8000 + 15766075

3 com.adobe.Photoshop 0x00000001043b6087 0x1039c8000 + 10412167

4 com.adobe.Photoshop 0x00000001043b5e72 0x1039c8000 + 10411634

5 com.adobe.Photoshop 0x0000000103f80454 0x1039c8000 + 5997652

6 com.adobe.Photoshop 0x0000000103f7fd73 0x1039c8000 + 5995891

7 com.adobe.Photoshop 0x0000000103a5816d 0x1039c8000 + 590189

8 com.adobe.Photoshop 0x0000000103a57ba1 0x1039c8000 + 588705

9 com.adobe.Photoshop 0x0000000103a531bf 0x1039c8000 + 569791

10 com.adobe.Photoshop 0x0000000103a52fa6 0x1039c8000 + 569254

11 com.adobe.Photoshop 0x0000000103d30769 0x1039c8000 + 3573609

12 com.adobe.Photoshop 0x0000000103d6cba4 0x1039c8000 + 3820452

13 FontAgent Pro 0x0000000110e679bb FontList::ReadFromDocStorage() + 291

14 FontAgent Pro 0x0000000110e66276 UnifyFontLists(int, bool) + 101

15 FontAgent Pro 0x0000000110e6613b FontAgentPro::Execute() + 1031

16 FontAgent Pro 0x0000000110e65d2b Execute(void*) + 132

17 FontAgent Pro 0x0000000110e65c35 FontAgentPro::DoIt(PSActionsPlugInMessage*) + 245

18 FontAgent Pro 0x0000000110e65b3a FontAgentPro::EventHandler(unsigned int, _ADsc*, int, void*) + 48

19 com.adobe.Photoshop 0x0000000103d2fcc7 0x1039c8000 + 3570887

20 com.adobe.Photoshop 0x0000000103a5816d 0x1039c8000 + 590189

21 com.adobe.Photoshop 0x0000000103a57381 0x1039c8000 + 586625

22 com.adobe.Photoshop 0x0000000103a531bf 0x1039c8000 + 569791

23 com.adobe.Photoshop 0x0000000103a52fa6 0x1039c8000 + 569254

24 com.adobe.Photoshop 0x000000010525cdc4 0x1039c8000 + 25775556

25 com.apple.AppKit 0x00007fff9636821a -[NSApplication run] + 636

26 com.adobe.Photoshop 0x000000010525d592 0x1039c8000 + 25777554

27 com.adobe.Photoshop 0x000000010525e908 0x1039c8000 + 25782536

28 com.adobe.Photoshop 0x0000000103a5388f 0x1039c8000 + 571535

29 com.adobe.Photoshop 0x0000000103d076ce 0x1039c8000 + 3405518

30 com.adobe.Photoshop 0x0000000103d07829 0x1039c8000 + 3405865

31 com.adobe.Photoshop 0x00000001039cad34 0x1039c8000 + 11572

1. Re: crashing and leaking... CC2014

Test Screen Name Oct 27, 2014 11:28 AM (in response to - JM -)

The first thing I would do is check for an update to Font Agent Pro.
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2. Re: crashing and leaking... CC2014

- JM - Oct 27, 2014 11:31 AM (in response to Test Screen Name)

thanks, yes I checked. I have just pulled the plugin to see if that is the problem.
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3. Re: crashing and leaking... CC2014

- JM - Oct 27, 2014 11:34 AM (in response to Test Screen Name)

The leak appears to have effected others, but it may be unrelated to the crashing - Creative Cloud for Mac (latest version) has a "leak" error
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4. Re: crashing and leaking... CC2014

- JM - Oct 27, 2014 12:08 PM (in response to - JM -)

Worked on a new document with no fonts, and FAP had not activated any fonts, everything deactivated. Still crashed. Removed the "Fontagent Pro.plugin" and the "FontAgent Pro Helper.plugin" it seems to be working now. The good news is I can finish up my work!
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5. Re: crashing and leaking... CC2014

- JM - Oct 27, 2014 1:31 PM (in response to - JM -)

It's been several hours since removing the FAP plugins, this has fixed the crashing. The Creative Cloud "no pool in place - just leaking" message is still filling up the system log.
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6. Re: crashing and leaking... CC2014

Chris Cox Oct 27, 2014 9:22 PM (in response to - JM -)

We haven't seen any leaks in Photoshop CC 2014 other than unfixed OS leaks (and we do a lot of testing for them).
And yes, that crash appears to be due to the FontAgent Pro plugins.

The Creative Cloud app is separate from Photoshop, and has a separate forum - as you have seen.
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7. Re: crashing and leaking... CC2014

- JM - Oct 28, 2014 3:51 AM (in response to Chris Cox)

thanks Chris -

It may only be a single file that was causing the problem. It contained 2 "flat" layers, no fonts, no vector, effects, SO etc. These layers were exported from AI and combined in one PS document. I used Exiftool to strip everything but it still crashed. Hopefully it is just an anomaly.

thanks.
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8. Re: crashing and leaking... CC2014

Chris Cox Oct 28, 2014 9:38 PM (in response to - JM -)

Can you send a copy of that file to ccox (at) adobe (dot) com?
I'd like to see if we can reproduce the crash.
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9. Re: crashing and leaking... CC2014

- JM - Oct 29, 2014 3:22 AM (in response to Chris Cox)

file sent, thanks.
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