2 Replies Latest reply: Oct 29, 2014 6:42 AM by Devolup1.1

Syncing problems with file name issues

Devolup1.1 Oct 28, 2014 11:56 AM

Hi. Trying to sync my photo archives to store in the cloud. Several were successful but then I get a warning that the some of the file names are in valid and list several symbols that are not allowed. I don't use any of those symbols. They are just simple file names such as game table chairs.jpg. Anyone had similar issues or advice on this? Thank you

1. Re: Syncing problems with file name issues

Ben Mordue Oct 29, 2014 4:08 AM (in response to Devolup1.1)

Devolup1.1,

Could you send us your log files so that we can investigate further? Please zip up the entire 'CoreSync' folder at the location below and send it to me at bmordue@adobe.com.

Mac:
/Users/<username>/Library/Application Support/Adobe/CoreSync

Windows:
C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:
http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)
https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)
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2. Re: Syncing problems with file name issues

Devolup1.1 Oct 29, 2014 6:42 AM (in response to Ben Mordue)

Will do. Thanks Ben
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