My password won't allow new update to be completed

[Guest]

I just downloaded the newest Adobe Flash. When I clicked on it to install, it asked for a screen name and password. The screen name was correct, but it wouldn't accept my password. I reset my password (that I use to log into the Adobe website) and tried again. It still will not accept my password. Any suggestions?

[jeromiec83223024 · Accepted solution]

This password prompt is presented by your operating system, and is intended to keep you from accidentally installing software.

If this is your personal machine and you don't need a password to log into the computer when it first starts up, you can probably leave the password blank and click OK to get past this prompt.  If this is your personal machine and your normal password isn't working, check to make sure that CAPS LOCK is off, and type the password carefully.

If this is your work machine and it's asking for an Administrator password, well, you'll need to have a conversation with your friendly IT person.

[Guest]

Thank you! That worked.