1 Reply Latest reply: Oct 31, 2014 1:15 AM by Florentina.Laptuca RSS

    Business Catalyst not accepting payment on hosting invoice????

    tracisteindarin Community Member
    tracisteindarin Oct 30, 2014 2:08 PM

      I just tried to pay an invoice on my clients site.  Declined three times!  My bank says it is Adobe Business Catalyst because three 1.00 authorizations came through.  What is going on at Business Catalyst today? 

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        • 1. Re: Business Catalyst not accepting payment on hosting invoice????
          Florentina.Laptuca Adobe Employee
          Florentina.Laptuca Oct 31, 2014 1:15 AM (in response to tracisteindarin)

          Hi Traci,

           

          Thanks for contacting us.

           

          Kindly note that based on the investigations I have made there is nothing wrong with our system.

          I believe that what has happened to you was related to the fact that for paying the overdue you have tried to updated the credit card details in the system (Partner Portal), while for paying overdue invoices you must log in to the administration area of the site.

           

          Updating the credit card details for several times has generated the three 1.00 authorizations you are talking about.

           

          Kindly see my detailed response provided to you via case #115341 and reply to it for further assistance.

           

          All the best,

           

          Florentina Laptuca