4 Replies Latest reply: Nov 9, 2014 5:56 AM by bankwalker7

Flash player not installing - Receive a "Retreving Install" prompt and the screen goes blank in the box- the end??? nothing

bankwalker7 Oct 31, 2014 8:54 AM

Also, sometimes my admin password works and sometimes it is rejected. Please help! Bob

1. Re: Flash player not installing - Receive a "Retreving Install" prompt and the screen goes blank in the box- the end??? nothing

Jeromie Clark Oct 31, 2014 4:40 PM (in response to bankwalker7)

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2. Re: Flash player not installing - Receive a "Retreving Install" prompt and the screen goes blank in the box- the end??? nothing

LALALALALALA Oct 31, 2014 10:55 PM (in response to Jeromie Clark)

Have the same problem, uninstalled the previous version and wanted to do a clean installation. Problem remains, two screenshots attached. Thanks.

Mac OS 10.10
Chrome version 38.0.2125.111

As I start my installation I see the following prompt for a few seconds

Then it stays at this for very long, I've also checked my network activity and nothing is incoming from the web.
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3. Re: Flash player not installing - Receive a "Retreving Install" prompt and the screen goes blank in the box- the end??? nothing

Jeromie Clark Nov 6, 2014 7:29 PM (in response to LALALALALALA)

Try the offline installer:
http://fpdownload.macromedia.com/pub/flashplayer/current/support/install_flash_player_osx. dmg
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4. Re: Flash player not installing - Receive a "Retreving Install" prompt and the screen goes blank in the box- the end??? nothing

bankwalker7 Nov 9, 2014 5:56 AM (in response to Jeromie Clark)

did an option-command- P-R reboot. it worked. Waited for 4 tones and then
released. GL

On Thu, Nov 6, 2014 at 9:30 PM, Jeromie Clark <forums_noreply@adobe.com>
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