4 Replies Latest reply: Nov 11, 2014 4:54 PM by jwarren891 RSS

    Audition constantly crashing, Event Viewer Error on MSVCR110.dll

    UCFKnight Community Member
    UCFKnight Nov 1, 2014 2:51 PM

      I am using one of the Adobe MAX Surface Pro 3s to do some audio editing with Audition CC 2014.1. I just started using it yesterday with a brand new installation of the software. I was able to record the audio with no problems on the same device using the same software with a Shure USB adapter and a Shure mic. The audio recorded better than it did on my MacBook Pro Retina with the same audio equipment, by the way. MacBook has been tossed into the toilet. Anyway, while editing, my Audition crashes every few minutes or so. It has gotten VERY annoying. I have uninstalled and reinstalled. Rebooted several times, etc. I thought it might be using the bar at the top for zooming, so I stopped using that and when to only keystrokes. Still crashed. I thought it might be using the spacebar to start and stop the timeline, so I stopped using that. Still crashed. I stopped using the track pad mouse on the provided keyboard, and that has seemed to help significantly. Not a clue at this point. Any assistance would be greatly appreciated.

       

      I checked the Event Viewer and this is what I found:

       

       

      Faulting application name: Adobe Audition CC.exe, version: 7.1.0.119, time stamp: 0x5421531b

      Faulting module name: MSVCR110.dll, version: 11.0.51106.1, time stamp: 0x5098826e

      Exception code: 0xc0000005

      Fault offset: 0x000000000003c71f

      Faulting process id: 0x12cc

      Faulting application start time: 0x01cff6199eedec4d

      Faulting application path: C:\Program Files\Adobe\Adobe Audition CC 2014\Adobe Audition CC.exe

      Faulting module path: C:\Windows\SYSTEM32\MSVCR110.dll

      Report Id: 0cc40b17-620d-11e4-8260-6002923cf737

      Faulting package full name:

      Faulting package-relative application ID:

       

      The Information line reads:

       

      Fault bucket 85964686690, type 4

      Event Name: APPCRASH

      Response: Not available

      Cab Id: 0

      Problem signature:

      P1: Adobe Audition CC.exe

      P2: 7.1.0.119

      P3: 5421531b

      P4: MSVCR110.dll

      P5: 11.0.51106.1

      P6: 5098826e

      P7: c0000005

      P8: 000000000003c71f

      P9:

      P10:

      Attached files:

      C:\Users\lkclark\AppData\Local\Temp\WER20B5.tmp.WERInternalMetadata.xml

      These files may be available here:

      C:\Users\lkclark\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe Audition C_2dcb8af20b4768646d2b66fe6b2cb7dc81a5e52_680d762b_060434f9

      Analysis symbol:

      Rechecking for solution: 0

      Report Id: d3e32d68-620c-11e4-8260-6002923cf737

      Report Status: 0

      Hashed bucket: ce0af61ca0533c83bc868f2aaefd0acf

       

      Message was edited by: Lorinda Clark

        • 1. Re: Audition constantly crashing, Event Viewer Error on MSVCR110.dll
          SteveG(AudioMasters) Community Member
          SteveG(AudioMasters) Nov 1, 2014 3:54 PM (in response to UCFKnight)

          This is a bit of a guess, but there have been similar reports before. The .dll that appears to have crashed is part of the C++ redistributable package provided from Microsoft that Audition (and probably all the other CC software as well) need to run. You may need to look in the 'installed software' section of the control panel and find out what's going on there - sometimes you can get several versions of the redistributable on one machine, and they could be conflicting with each other. Whether you need more than one version is debatable...

          • 2. Re: Audition constantly crashing, Event Viewer Error on MSVCR110.dll
            jwarren891 Community Member
            jwarren891 Nov 11, 2014 3:30 PM (in response to UCFKnight)

            I am seeing crashes - very reproducible btw - in that MS dll as well. I just installed a patched version as of today (11/11) and it still crashes in just the same way. If I set the playback preference to scroll the waveform display, it bombs the instant that horizontal scrolling would have begun. I have a dump file. I had one a month ago but support said they didn't need it.  I need a fix or a workaround. Now!  (I've reverted to the earlier version and it seems to work but complains when I start it, twice, about CFHDDecoder.dll being missing. It seems to work anyway.

             

            This problem has been present since the initial release of CC 2014. Every time my credit card account is debited to pay for my CC subscription, I grumble. This is very poor customer service.

            • 3. Re: Audition constantly crashing, Event Viewer Error on MSVCR110.dll
              _durin_ Employee Hosts
              _durin_ Nov 11, 2014 4:19 PM (in response to jwarren891)

              The workaround at this time is to revert Windows HiDPI scaling to 100%.  The CFHDDecoder error sounds like a GoPro Cineform installation issue, as I believe that is the codec file.  Do you have GoPro software installed?

              • 4. Re: Audition constantly crashing, Event Viewer Error on MSVCR110.dll
                jwarren891 Community Member
                jwarren891 Nov 11, 2014 4:54 PM (in response to _durin_)

                I have never touched UI DPI scaling. It's set at whatever is the default value. The crash is apparently related to graphics though I presume because it bombs every time the display is beginning horizontal scrolling.

                 

                Thanks for the GoPro hint. I -do- have their software installed.