7 Replies Latest reply: Nov 10, 2014 5:15 AM by Hector Vidal

sign in over and over again

Hector Vidal Nov 2, 2014 2:47 PM

I got photoshop elements 13 today, I installed in my dell pc running windows 8 64 bit, the installation was no problem, the problem started when I tried to use the editor and the program asked me to sign in, I did, and then it asked me to accept the licence agreement, I did, and it took me right back to sign in. I have tried like 20 times now and it keeps doing the same. What am I doing wrong? help please!!!

1. Re: sign in over and over again

Barbara B. Nov 2, 2014 3:01 PM (in response to Hector Vidal)

Try renaming the cache file, as suggested by shikha in this thread:

Elements 12 - not working
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2. Re: sign in over and over again

Hector Vidal Nov 2, 2014 4:17 PM (in response to Barbara B.)

Thanks, I tried renaming the file, I tried different names but it didn't
work.
Once again thank you for trying to help.
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3. Re: sign in over and over again

andaleebfatima1 Nov 2, 2014 10:17 PM (in response to Hector Vidal)

Hi,

Please rename opm.db file located at-
Win:C:\Users\AppData\Local\Adobe\OOBE

and try to sign in again.

Thanks
Andaleeb
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4. Re: sign in over and over again

Hector Vidal Nov 3, 2014 4:37 AM (in response to andaleebfatima1)

Hi, I tried changing the name from OOBE to ELEMENTS, but it dint work.
Thanks anyway.

On Mon, Nov 3, 2014 at 1:17 AM, andaleebfatima1 <forums_noreply@adobe.com>
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5. Re: sign in over and over again

Hector Vidal Nov 3, 2014 5:40 AM (in response to andaleebfatima1)

Hello again, I tried installing the program on my old computer running
windows 7 and it works perfectly, one more thing, on my computer running
windows 8, I'm able to open the organizer but not the editor. When I try to
open the editor it ask me to sign in and then to agree to the license
agreement, once I click agree, it takes me back to the editor start screen
and it does the same thing over and over again.
Anybody know if there are compatibility issues between windows 8 and
Photoshop?

Sent from my iPad

On Nov 3, 2014, at 1:17 AM, andaleebfatima1 <forums_noreply@adobe.com>
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6. Re: sign in over and over again

shikha.. Nov 10, 2014 3:00 AM (in response to Hector Vidal)

Hi,

You can try to activate your product offline and it would not ask you for Sign in Window again.

1.Disconnect your Internet connection
2.Follow the steps mentioned here(though teh steps are mentioned for Acrobat but they are applicable for PSE and PRE as well) : Offline Activation

Thanks,
Shikha
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7. Re: sign in over and over again

Hector Vidal Nov 10, 2014 5:15 AM (in response to shikha..)

Oh, great, thanks. I'll try when I get home tonight.
Thank you so much for your help.

Sent from my Galaxy Note 3
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