Trial of LiveCycle, error when logging into ReaderExtensions page

[USFHealth]

I have the trial version of LC ES4, alsong with the PFX I retrieved from a zip file on the same download page.  When I attempt to login to the ReaderExtensions page I get:  "a fault occurred while trying to access the list of Reader Extensions credentials."  How can I resolve this?  I'm using administrator as user and password for the password.

Thanks

[USFHealth]

I found SP1 for ES4 and installed this.  I have now eliminated the previously mentioned error.  Now I have access to the Reader Extensions.  I choose my PDF to extend, select the options I want and then get a "Failure" message.  It indicates the Encryption Service is not running or installed.  So, how do I fix this new problem?

Thanks.

[wasil_z]

Follow this page  : http://help.adobe.com/en_US/livecycle/9.0/adminHelp/admin.htm?content=000383.html , search for Encryption Service.

You can also start it using LiveCycle Workbench. Go to "View" -> Components.

Thanks,

Wasil