11 Replies Latest reply: Nov 7, 2014 2:24 AM by Rajshree RSS

    Sales tax refund

    john.case Community Member
    john.case Dec 18, 2013 5:21 AM

      I have been trying since November 19th to get a sales tax refund. Adobe has all of my paperwork and they have confirmed that my account is marked as tax exempt. However every time I call in to customer service and finally get to someone, I am told that my request is processing and it will be 3-5 more business days. I have spoken to numerous supervisors, all of which claim to have to escalated the case for me. However, after 1 month I still don't have my sales tax refunded. My school's accounting department will not accept giving up, and needs the refund to be processed.

       

      I am considering contacting my credit card company and report it as fraud because all of the paperwork I have gotten from Adobe indicates that I was not charged sales tax. However my credit card statement says otherwise.

       

      Is there anybody from Adobe who can help with this?

        • 1. Re: Sales tax refund
          Josh_Corey Employee Hosts
          Josh_Corey Dec 18, 2013 11:29 AM (in response to john.case)

          Hi;

           

          I forwarded this to the support team and they have since responded that the issue was resolved and that they have given you a call and sent an email.  I hope that it is indeed resolved, if it is not please do let me know and I can raise it again.

           

          Thanks,

          Josh

          • 2. Re: Sales tax refund
            john.case Community Member
            john.case Dec 18, 2013 11:29 AM (in response to john.case)

            Whomever from Adobe called me and left a voice mail, didn't leave ANY contact info. You said you were going to send an e-mail but I don't have that either. Please reply with your contact info here so I can get in touch with someone.

            • 3. Re: Sales tax refund
              Josh_Corey Employee Hosts
              Josh_Corey Dec 18, 2013 11:32 AM (in response to john.case)

              Hi;

               

              My contact info won't be very useful as I will forward to the right team - please send me a phone number that Support can call you at and they will call you very soon.  Email best contact phone to jcorey@adobe.com, may as well include a best email as well.

               

              Thanks,

              Josh

              • 4. Re: Sales tax refund
                whatevoh Community Member
                whatevoh Nov 1, 2014 4:13 PM (in response to Josh_Corey)

                I also need to get a tax refund Josh. Please provide information on how I go about this and how I can get Adobe to stop charging me US sales tax when I am in Canada and from a Canadian company. I may be wrong here but I was under the impression that it was illegal to charge international customers your local sales tax?

                • 5. Re: Sales tax refund
                  Josh_Corey Employee Hosts
                  Josh_Corey Nov 3, 2014 8:11 AM (in response to whatevoh)

                  Hi whatevoh;

                   

                  You would contact customer support, I forwarded your message to a support team who will reach out to you via the email you use for your AdobeID and may call if you have a phone number listed in your account.  Feel free to send me a good number for them to call you at and I can forward that on.

                   

                  Thanks,

                  Josh

                  • 6. Re: Sales tax refund
                    whatevoh Community Member
                    whatevoh Nov 3, 2014 10:57 AM (in response to Josh_Corey)

                    Thanks Josh. I have tried chat support from Adobe but found it to be terrible. Extremely slow response times with the old 'Database Down' excuse so we can't help you, try again later.

                     

                    Cheers

                    • 7. Re: Sales tax refund
                      Josh_Corey Employee Hosts
                      Josh_Corey Nov 3, 2014 10:57 AM (in response to whatevoh)

                      I forwarded your number and removed from your message so it is not public.

                       

                      Thanks,

                      Josh

                      • 8. Re: Sales tax refund
                        Rajshree Employee Hosts
                        Rajshree Nov 3, 2014 12:34 PM (in response to Josh_Corey)

                        Unfortunately no order/subscription could be traced under this Email Id, I have send you message in person, please respond to it.

                         

                        Regards

                        Rajshree

                        • 9. Re: Sales tax refund
                          whatevoh Community Member
                          whatevoh Nov 4, 2014 9:45 AM (in response to Rajshree)

                          Rajshree,

                           

                          Yesterday I emailed you with as much account info as I have. No response so far. Did you receive it? I logged in to my Adobe CC account and I cannot find and account number  or order number anywhere. It is also not shown

                          on any of my email statements. Please provide instruction on how to find the buried order numbers on my account.

                           

                          However, the info I have provided such as email, address, last 4 digits of my visa should be sufficient for you to locate my account and handle the refunds of my overpaid taxes.

                           

                          Please advise.

                          • 10. Re: Sales tax refund
                            whatevoh Community Member
                            whatevoh Nov 5, 2014 12:05 PM (in response to Rajshree)

                            I am still awaiting a response from my reply and my email.

                            • 11. Re: Sales tax refund
                              Rajshree Employee Hosts
                              Rajshree Nov 7, 2014 2:24 AM (in response to whatevoh)

                              I have just replied to you by personal messaging. Unfortunately I have not got the mail yet.

                               

                              I am so sorry but I shall certainly follow up.

                               

                              Regards

                              Rajshree