8 Replies Latest reply: Nov 3, 2014 2:50 PM by A.T. Romano

Adobe Premiere Elements 12 keeps crashing on start-up

aj50 Jan 28, 2014 8:22 AM

PE 12 keep crashing on startup. It doesn't even get past the intializing screen. Here's the problem details:

Problem signature:

Problem Event Name: APPCRASH

Application Name: Adobe Premiere Elements.exe

Application Version: 12.0.0.0

Application Timestamp: 523cd4d5

Fault Module Name: dvacore.dll

Fault Module Version: 11.0.0.0

Fault Module Timestamp: 523cc5bf

Exception Code: c00000fd

Exception Offset: 00000000000698b6

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 1033

Additional Information 1: fac2

Additional Information 2: fac2a5e0455ddc953003a7d6737e6f56

Additional Information 3: 849e

Additional Information 4: 849e9f8e49e92f5a6249cde48a76ced7

I am running Windows 7 64 bit with 16GB RAM. Processor is an Intel Core i7-2760QM 2.4GHz

Display is an NVIDIA Quadro 2000M

1. Re: Adobe Premiere Elements 12 keeps crashing on start-up

John T Smith Jan 28, 2014 8:39 AM (in response to aj50)

>Display is an NVIDIA Quadro 2000M

What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?

For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself

nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

While rare, it sometimes DOES happen that a newer driver has problems and you MAY need to go back to an earlier version nVidia driver
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2. Re: Adobe Premiere Elements 12 keeps crashing on start-up

Sandeep Singh Jan 28, 2014 8:46 AM (in response to aj50)

Hi aj50,

Thanks for posting on Adobe forums.

Apart from the John's post, by any chance do you have any other Graphics Card installled ?

if yes please reply with the name and model number..

Thanks,
Sandeep
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3. Re: Adobe Premiere Elements 12 keeps crashing on start-up

aj50 Jan 28, 2014 9:01 AM (in response to John T Smith)

My driver is 8.17.12.7621.
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4. Re: Adobe Premiere Elements 12 keeps crashing on start-up

John T Smith Jan 28, 2014 9:06 AM (in response to aj50)

Have you gone to the nVidia link to check for a newer driver?
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5. Re: Adobe Premiere Elements 12 keeps crashing on start-up

aj50 Jan 28, 2014 9:33 AM (in response to John T Smith)

I installed nVidia's newest driver and the problem persists. The problem details are the same as above.
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6. Re: Adobe Premiere Elements 12 keeps crashing on start-up

aj50 Jan 28, 2014 10:50 AM (in response to aj50)

I just uninstalled and reinstalled the program. At least it made it to the welcome screen before it stopped working:

Any other ideas?
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7. Re: Adobe Premiere Elements 12 keeps crashing on start-up

Technician907 Nov 3, 2014 11:40 AM (in response to aj50)

I have had the same issue and looked around various Adobe forum threads for a resolution to the application crashing. I am running a similar Nvidia graphics card, tried running several versions of the driver. Checked startup services, and everything that other Adobe forums have suggested. Is there a fix to this crash?
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8. Re: Adobe Premiere Elements 12 keeps crashing on start-up

A.T. Romano Nov 3, 2014 2:50 PM (in response to Technician907)

Technician907

Please refer to your own thread for my follow up message related to your specific situation
Adobe Premier Elements DVACORE.DLL Crash

Thanks.

ATR
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