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Unable to get flashplayer installer to finish, just see a black box for installation

Guest
Nov 01, 2014 Nov 01, 2014

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Flashplayer.pngUnable to get flashplayer installer to finish, just see a black box for installation
.

IE 11, Windows 9 is the OS

Have downloaded installer for current version. Rebooted PC, run the uninstaller from site. started installer and all I see is the black box for the installer just hanging there and it not wanting it to close. I am out of options on how  to correct this

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Guest
Nov 01, 2014 Nov 01, 2014

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sorry windows 7 not 9

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LEGEND ,
Nov 01, 2014 Nov 01, 2014

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Guest
Nov 03, 2014 Nov 03, 2014

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Offline installers do the same thing.

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LEGEND ,
Nov 03, 2014 Nov 03, 2014

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No, that would look completely different:

fp15ip.PNG

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Guest
Nov 03, 2014 Nov 03, 2014

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My screen shot was from the offline installer, My temp work around was to install an earlier version. There seems to be a issue with the curent version installing,

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Adobe Employee ,
Nov 06, 2014 Nov 06, 2014

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This is not a widespread issue.  Flash Player has 1.2 billion active installs, ~80% of which are on Windows.  We're simply not seeing the apocalyptic flood of complaints that would correspond to the problem that you're suggesting.  In fact, this is the only active thread I'm aware of.  The most likely possibility is that this is specific to your computer.

My recommendation would be to boot into Safe Mode and see if you can proceed through the installation as expected.

Start your computer in safe mode - Windows Help

If that works, there's probably a third-party compatibility issue in play.  Safe Mode will keep anything that might be interfering from starting up. 

If it doesn't work, it would be interesting to know more about your system.

Launch a command prompt and type the following:

dxdiag

Hit Enter

When the DirectX Diagnostic Tool loads, choose Save All Information, and save it to the desktop

Copy and paste the contents into a reply here.  You might have to break it into two posts if the forums complain about it being too long.

Thanks!

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