4 Replies Latest reply: Nov 4, 2014 1:47 AM by jumlancer

Error extracting asset

annabellyeo Oct 28, 2014 10:28 AM

Hi there,

Trying to download a layer from my designer's Photoshop file while viewing the file in "Assets" and keep getting the message "Error Extracting Asset". Any ideas?

Thanks,

~Anne

1. Re: Error extracting asset

elainefinnell Oct 29, 2014 8:30 AM (in response to annabellyeo)

Hi, Anna-

Any chance you could share a link with our team? You can private message me if you'd like!

Thanks,

-Elaine
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2. Re: Error extracting asset

annabellyeo Oct 29, 2014 9:07 AM (in response to elainefinnell)

Funny timing - we JUST solved this! Turns out that my designer didn't have the "extract" checkbox option selected when she was saving out
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3. Re: Error extracting asset

elainefinnell Oct 29, 2014 9:20 AM (in response to annabellyeo)

Haha! Thanks for circling back and letting us know what was going on.
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4. Re: Error extracting asset

jumlancer Nov 4, 2014 1:47 AM (in response to elainefinnell)

I get the same error message. Where is the "extract" checkbox option in Photoshop?
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