Adobe Presenter not showing in power-point

[sea never dry]

I have been using Adobe Presenter in my Power-point 2013 for over a month now with Adobe Presenter 10. Last week when I opened my file again, Adobe Presenter was not available any more. I have tried to re-install Adobe Presenter, enabled Add in Powerpoint option but to no avail. What is the problem?

[sidhartha]

Hi,

Do you see presenter 10 installed in your computer(inside change/uninstall a program).

If yes try launching the presenter 10 directly from your computer start menu..

Thanks

Sidhartha

[sea never dry]

Hi Sidhartha,

I've done that as a Administrator. I've even tried your chart portal but the guy couldn't do it. I gave him the permission to use my computer but he doesn't seems to know what he was doing. At the end of the day, he gave me an instruction to clear my system and re-install Presenter 10 myself which I did but up till now, it is still not working.

Regards,

Olu Ojuroye

[sidhartha]

Hi Olu,

I want some more details as..

1 whether you can see files installed inside  program files/program files(x86)

2 whether your can see presenter 10 installed in your control panel.

Please let me know the above details  and if possible share me your computer screen..

Thanks

Sidhartha

Adobe Presenter Engineering Team

[sea never dry]

Hi Sidhartha,

To reply to your enquiry, I can't see Adobe Presenter inside the Program File but it is in my Control Panel and when I opened it with Administrator's right it still would not appear in Powerpoint.

Regards,

Olu

[sidhartha]

Hi olu,

I may help you out using your machine remotely..

Thanks

sidhartha

[sea never dry]

Hi Sidhartha,

When can we do that. I'm available.

Olu

[sidhartha]

Hi olu,

Can we have a session at morning 9:30 (indian standard time) or between 5pm to 7pm in the evening tommorrow..if it is possible for you please let me know by mail today so that we can have a session tommorrow.. please mail me in the below id.

Thanks

sidhartha

mailid:sipanda@adobe.com

[sea never dry]

Hi Sidhartha,

I am in London. Could you make it in London's Greenwich time and not india time as I do not know their time equivalent to ours.

Olu

[sidhartha]

Hi olu,

If you could forward a confirmation mail to my id:sipanda@adobe.com then we can have an connect session today at 1:30 pm(London time)..

Please let me know through mail .

Thanks

Sidhartha

[sea never dry]

Yes! Sidhartha. 1;30 PM London tome is fine by me. Today is Thursday 6th. 2014.

Please let me know if that is confirmed.

Regards,

Olu

[sidhartha]

HI olu,

Please send me your mail id so that we can have a connect session..

Thanks

Sidhartha

[sea never dry]

Hi Sidhartha,

Thanks very much. The issue has been resolved.

Olu