7 Replies Latest reply: Nov 7, 2014 4:15 AM by Shweta B

AIR Publish for iOS Error: Install application on the connected iOS device

Laurence604 Feb 18, 2014 12:26 PM

OK, I've been having this issue sporadically for a pretty long time now, I'm talking months if not over a year. Currently I am using Adobe Flash Pro CS 6 on a PC with Windows 8, AIR 4.0.0.1390 SDK installed. Sometimes, when publishing the App and having "Install the application on the connected iOS device" checked I receive the following error message although the iPad is connected with 2.5 GB available:

"Error creating files.

Uninstallation Error: Failed to send request to device.

Device Error: please check if there is enough space on the device."

I have found absolutely no rhyme or reason for this to occur. Sometimes it will, sometimes it won't, but I just tried publishing with install about four times, having unplugged the iPad, removed the previous App manually, closed the previously installed App, closed and reopened Flash, and it still won't install. Usually I can get it to install after a couple tries, thus dampening my urge to post a thread but I've now been driven to write due to the number of errors.

Oddly a Google search for "Uninstallation Error: Failed to send request to device." yields no results, am I the only receiving this message?

I keep hoping that new releases of AIR will resolve this issue but alas, no such luck. Anyone have a fix for this or able to confirm similar frustrations? I am currently using a first generation iPad, but have also experienced similar issues with third generation iPad.

1. Re: AIR Publish for iOS Error: Install application on the connected iOS device

NeutronTon May 20, 2014 6:11 AM (in response to Laurence604)
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2. Re: AIR Publish for iOS Error: Install application on the connected iOS device

aUniqueScreenName99493093 Sep 23, 2014 9:22 AM (in response to NeutronTon)

I'm getting it now. Yesterday I installed on the iPad with no problem, today I get this:
---------------------------
Adobe Flash Professional
---------------------------
Error creating files.
Uninstallation Error: APIInternalError.
Device Error: please check if there is enough space on the device.
---------------------------
OK
---------------------------
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3. Re: AIR Publish for iOS Error: Install application on the connected iOS device

Developer2011 Oct 15, 2014 3:57 PM (in response to aUniqueScreenName99493093)

I'm also getting the error in the post above when trying to publish and install with AIR 15.0.0.302 on an iPAD 2 iOS 8.0.2:

     Error creating files.
     Uninstallation Error: APIInternalError.
     Device Error: please check if there is enough space on the device.

- and I have 6.3GB of space, so I know that isn't the issue. I'm even attempting to compile a completely brand new (empty) fla, but the error persists. I've also tried to compile an ipa with AIR 14 and receive the same error. Possibly this has something to do with the latest iOS?
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4. Re: AIR Publish for iOS Error: Install application on the connected iOS device

Developer2011 Oct 15, 2014 4:45 PM (in response to Developer2011)

I submit this to the Adobe AIR Bug DataBase (#3839846)
3839846383

Bug 3839846
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5. Re: AIR Publish for iOS Error: Install application on the connected iOS device

_falcan0 Oct 26, 2014 8:39 AM (in response to Laurence604)

I've got the issue when publishing with CS6 mentioned in this thread as well since iOS8, it's on regular basis unfortunately:

Uninstallation Error: APIInternalError.

Here's a workaround that's working for me so far - it looks like the issue appears on what the message hints:uninstallation issue. If an app with the id you're publishing doesn't exist on iPad, it fires this error.
he workaround for me is to install the ipa with the same app id (com.company.someid) through iTunes.

Once installed, I go back to CS6 and it happily publishes (uninstalls the iTunes installed app first, then installs the version from IDE). Then it seems to be working from that point on, for the particular app...
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6. Re: AIR Publish for iOS Error: Install application on the connected iOS device

bwmed Nov 4, 2014 7:37 AM (in response to Laurence604)

Hi,

I have a similar problem reported here:
Bug#3839846 - Unable to compile & install to iOS device (plugged in) - APIInternalError/Device Error

I hope the next release will contain a fix cause there is no way I can test on ios 8.

Thank you
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7. Re: AIR Publish for iOS Error: Install application on the connected iOS device

Shweta B Nov 7, 2014 4:15 AM (in response to bwmed)

Thanks for reporting the issue.

Try installing the app using the ADT install command.

First, use the below command to find the device ID on which you wish to install the app (Note down the Handle #):
C:/> AIRSDK/bin/adt -devices -platform iOS

Then, use the below ADT install command to install app on your iOS device:
C:/> AIRSDK/bin/adt -installApp -platform ios -device <handle #> -package <test.ipa>
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AIR Publish for iOS Error: Install application on the connected iOS device

1. Re: AIR Publish for iOS Error: Install application on the connected iOS device

2. Re: AIR Publish for iOS Error: Install application on the connected iOS device

3. Re: AIR Publish for iOS Error: Install application on the connected iOS device

4. Re: AIR Publish for iOS Error: Install application on the connected iOS device

3839846383

Bug 3839846

5. Re: AIR Publish for iOS Error: Install application on the connected iOS device

6. Re: AIR Publish for iOS Error: Install application on the connected iOS device

7. Re: AIR Publish for iOS Error: Install application on the connected iOS device

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