2 Replies Latest reply: Nov 4, 2014 6:07 PM by simrelrg

How to Fix: Color CC Only Syncing Old Saved Kuler Themes to Illustrator, Not Any New Themes I Make/Save?

simrelrg Nov 2, 2014 3:51 PM

When I open the Color Themes panel in Illustrator CC (2014.1.0 Release), and click the "refresh" button, it only pulls in the themes I had saved on the web back when it was "Kuler." No new themes that I make (that show up on the web under "My Themes") sync with Illustrator. How do I get the new themes to sync?

(I've already logged in & out, restarted the programs and the computer, to no avail.)

Help?

Thanks!

1. Re: How to Fix: Color CC Only Syncing Old Saved Kuler Themes to Illustrator, Not Any New Themes I Make/Save?

shamit_mehta Nov 3, 2014 8:53 PM (in response to simrelrg)

Can you post your OS version to the thread. Can you install the latest patch (specially the security ones) to your OS and see if it solves your problem.
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2. Re: How to Fix: Color CC Only Syncing Old Saved Kuler Themes to Illustrator, Not Any New Themes I Make/Save?

simrelrg Nov 4, 2014 6:07 PM (in response to shamit_mehta)

Hi,
I am running OSX (10.9.5), and I just installed the latest security update & restarted. Still, it doesn't seem to resolve my problem, unfortunately.
Within the Color Themes palette, it still has my old themes, but when I refresh, the new ones don't show up, and it doesn't mention any error.

Incidentally, when I open the "Illustrator"/Application menu and scroll to where it lists my Adobe ID email, in the fly-out menu it says it wasn't able to sync my settings because an "Unknown Error Occurred." However, nothing seems to be out of order when I click in to manage the sync settings.
Thanks,
Rachel
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