4 Replies Latest reply: Nov 7, 2014 2:47 AM by Mohanaraj

Crashes whenever paint brush or pencil are used, also, many bugs occur while usinh other tools (trial version)

N013LE Nov 4, 2014 3:35 PM

As I said in the title, the application crashes whenever I try to use the paintbrush or pencil. Also, when scrolling, the canvas duplicates as well as any shape tools holding extra places when they should have vanished. I am using the trial version and haven't seen anything like this in the forums. Any help would be awesome.

1. Re: Crashes whenever paint brush or pencil are used, also, many bugs occur while usinh other tools (trial version)

Latha Nov 4, 2014 9:10 PM (in response to N013LE)

Can you please confirm the version of Flash Pro you are using by checking Help->About Flash. The latest version is Flash Professional CC 2014.1 (v 14.1.0.96).

Thanks!
Latha
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2. Re: Crashes whenever paint brush or pencil are used, also, many bugs occur while usinh other tools (trial version)

Mohanaraj Nov 4, 2014 10:06 PM (in response to N013LE)

Hi,
In addition to the build number in use, can you please also post your OS details? Do you use wacom tablet for drawing?

Thanks!
Mohan
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3. Re: Crashes whenever paint brush or pencil are used, also, many bugs occur while usinh other tools (trial version)

N013LE Nov 5, 2014 3:42 PM (in response to N013LE)

Sorry that it took me so long, but I am using the trial 14.1.0.96 version of adobe flash CC 2014, and at the moment I am using windows 8.1, and because I am a beginner, I do not own a wacom tablet, so I just use my mouse.
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4. Re: Crashes whenever paint brush or pencil are used, also, many bugs occur while usinh other tools (trial version)

Mohanaraj Nov 7, 2014 2:47 AM (in response to N013LE)

Hi,
Thanks much for the details. I have sent to you an email to debug this issue. Please respond.

Thanks!
Mohan
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