3 Replies Latest reply: Nov 5, 2014 12:30 AM by Rohit (Story Team)

I have a PC and cannot install the desktop app of Story Plus for offline use.

The application cannot be Nov 4, 2014 3:01 PM

I get this error message "The application cannot be installed due to a certificate problem. The certificate does not match the installed application certificate, does not support application upgrades, or is invalid. Please contact the application author."

I have a deadline looming and need help! What am I to do?

1. Re: I have a PC and cannot install the desktop app of Story Plus for offline use.

Jeff A Wright Nov 4, 2014 4:53 PM (in response to The application cannot be)

Moving this discussion to the Adobe Story forum.

Application cannot be you may want to review Troubleshoot AIR installation | Windows.
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2. Re: I have a PC and cannot install the desktop app of Story Plus for offline use.

The application cannot be Nov 4, 2014 5:18 PM (in response to Jeff A Wright)

I have AIR installed. Still not fixing the issue.
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3. Re: I have a PC and cannot install the desktop app of Story Plus for offline use.

Rohit (Story Team) Nov 5, 2014 12:30 AM (in response to The application cannot be)

It seems like that you already have an existing installation of Story.
Please first uninstall the existing version of Adobe Story from Control Panel and then try to install the latest one.
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