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1. Re: Lightroom problem
Hi,
can you please let us know what you mean by "cloud comes as expired".
Your adobe id is using a paid description so it would be interesting to know
where you can see that it is expired.
Is it in the browser?
Or is it in the Creative Cloud application, Lightroom, Lightroom mobile?
thanks,
Ignacio
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2. Re: Lightroom problem
the problem is located in the desktop application
2014-11-04 6:50 GMT-02:00 ibarrien <forums_noreply@adobe.com>:
Lightroom problem created by ibarrien
<https://forums.adobe.com/people/ibarrien> in Photoshop Lightroom - View
the full discussion <>
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3. Re: Lightroom problem
I wish to cancel my subscription, I need you to do this, please.
2014-11-05 10:37 GMT-02:00 felipe bueno <1felipebuenoprado@gmail.com>:
the problem is located in the desktop application
2014-11-04 6:50 GMT-02:00 ibarrien <forums_noreply@adobe.com>:
Lightroom problem created by ibarrien
>> <https://forums.adobe.com/people/ibarrien> in Photoshop Lightroom - View
>> the full discussion <>
>>
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4. Re: Lightroom problem
or send me the serial number, then I do not cancel the account.
2014-11-05 10:44 GMT-02:00 felipe bueno <1felipebuenoprado@gmail.com>:
I wish to cancel my subscription, I need you to do this, please.
2014-11-05 10:37 GMT-02:00 felipe bueno <1felipebuenoprado@gmail.com>:
the problem is located in the desktop application
>>
>> 2014-11-04 6:50 GMT-02:00 ibarrien <forums_noreply@adobe.com>:
>>
>> Lightroom problem created by ibarrien
>>> <https://forums.adobe.com/people/ibarrien> in Photoshop Lightroom - View
>>> the full discussion <>
>>>
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5. Re: Lightroom problem
Have you used different adobe id's or have you always used the same one?
If you go to creative.adobe.com - are you logged in as the same user as you are trying to login with on the desktop?
If so try to log out that user.
Otherwise - if you log out and log in again on Lr Desktop - does it help?
thanks,
Ignacio
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6. Re: Lightroom problem
I've used different IDs in adobe yes
I am using windows 8 and logged in with the account microsoft, browser use the same account that I use in adobe. -
7. Re: Lightroom problem
I want to cancel my plan, I can not call the phone number of adobe, fix it
please.
2014-11-05 10:49 GMT-02:00 ibarrien <forums_noreply@adobe.com>:
Lightroom problem created by ibarrien
<https://forums.adobe.com/people/ibarrien> in Photoshop Lightroom - View
the full discussion <>
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8. Re: Lightroom problem
???????????????
2014-11-05 11:45 GMT-02:00 felipe bueno <1felipebuenoprado@gmail.com>:
I want to cancel my plan, I can not call the phone number of adobe, fix it
please.
2014-11-05 10:49 GMT-02:00 ibarrien <forums_noreply@adobe.com>:
Lightroom problem created by ibarrien
>> <https://forums.adobe.com/people/ibarrien> in Photoshop Lightroom - View
>> the full discussion <>
>>
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9. Re: Lightroom problem
Hi 1fe2li3peee
Have you installed Lightroom 5 from Creative Cloud desktop or have downloaded the trial version directly from Adobe.com directly.
This issue might occur if you have signed in to Creative Cloud desktop with a different email address
If you have not installed Lightroom from Creative Cloud desktop.
Or if there is any connectivity issues.
If your Photoshop CC is activating and the issue is only with Lightroom 5, then I would suggest you to uninstall and reinstall Lightroom from Creative Cloud desktop
If you are facing the issue with photoshop, then check make sure that the email adress is correct in creative cloud dekstop.
If it is correct try to reset your host file.
Refer below link to reset hosts file