Cannot get Flash Plug to work

[Guest]

I am a Windows Vista  user and in the past did not have any difficulty in accessing a web site page that enabled me to see a stadium layout and choose from the available seats for a given fixture. However now the site keeps telling me to update my Adobe Flash Plug which I have done several times. I have also removed Adobe and Flash Player completely and re-installed, but to no avail. I have also used the Adobe uninstall feature that is available but still no joy. Help would be appreciated.

[jeromiec83223024]

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[Guest]

Operating System = Windows Vista Home Premium (Copyright 2007) Service Pack 2

Web Browser = Google Chrome Ver 38.0.2125.111m

Flash Player = Active X version: not installed

                        NPAPI plug in version: 15.0.0.189

                        PPAPI plug in version: not installed

1. On Fulham FC website, ticket page http://shop.fulhamfc.com/events.aspx?section=eve&eventfilter=home
2. Selected “choose seats" http://shop.fulhamfc.com/events-choose-seats-flash.aspx?eid=1972&sid=2293&pid=5022&vid=41
3. Message received “Please update your flash player and try again”
4. Flash player link from FFC site to Adobe site downloads and installs but does not operate
5. Flash player link direct from Adobe site downloads and installs but does not operate
6. In both cases Adobe file - install_flashplayer15x2_mssd_awc_aih – was downloaded and installed, but does not operate FFC site.
7. Flash Player is shown in Windows Control Panel.
8. Flash Player removed and re-installed several times using both Windows installer and Adobe un installer

[pwillener · Accepted solution]

miconew wrote:

Web Browser = Google Chrome Ver 38.0.2125.111m

Flash Player = Active X version: not installed

                        NPAPI plug in version: 15.0.0.189

                        PPAPI plug in version: not installed

Very strange!  Google Chrome comes with Flash Player (PPAPI) preinstalled.  Did you somehow manage to uninstall it?

I suggest that you uninstall, then reinstall the latest version of Google Chrome.

[Guest]

Spot on Pat. Thank you. I must have cleaned it out some time back without noticing. I have uninstalled Chrome, Cleaned the system and Registry, reinstalled Chrome and it now works. Thanks once again.