I see on your website that a there are a lot of customers who are unhappy for the same reasons........the adobe flash player is blocking my videos, the newest version fails to work when downloaded and installed......and there's no way to contact adobe to address the issue. I have had several people in India reading me scripts this morning that say how sorry they are but tell me they know nothing about the products adobe sells......I have followed all instructions I can find for troubleshooting downloading/installing on the adobe website.......and even am now trying this option although I am unable to provide the information anyone would need to help me........but you give no contact information at all that is not web-based. I am a senior citizen with NO computer knowledge(I use it only for email and reading the news), don't belong to any social media sites and have no clue what most of these words mean or where to look for the information.........
"When posting, please provide your:
- Operating system version
- Web browser and version
- Flash Player version
- A brief explanation of the problem, including exact error messages received"
I need to TALK to someone. If there's nobody at this Company who can tell me how to get this Flash Player to work, is there anybody who can tell me how to get this worthless product out of my computer? My only remaining option for help is to drive 2 hours to the closest computer store.......where I'm sure somebody can "fix" what will cost me a day's travel time out of my week in a matter of seconds.
A company that produces a product that doesn't work/is difficult to work and then doesn't support it or provide information/help to customers forced to use it should not be in business.
Your employees are trained NOT to give out a mailing address or phone number for the corporate office.........what are you afraid of? Backing your product? Facing your customers?
