Latestversion, still cant see animations

[Roxanne13]

Hi!

Have downloaded flash for both firefox and explorer. It works in explorer(that i never use) but if i try to watch HBO or netflix in firefox it tells me over and over agin to downlad flash. I do that and when i go to the page to see if i have the right version, i have, BUT can not see the animated cloud?!  have restarted the computer, nothing happens....

Sometimes firefox disable flash without any notification and i have to activate it manually.

Got windows 64-bit and using firefox, think that is 32-bit?

What do i need to do?

[pwillener]

What is your Windows version?  Flash Player version?

What is the exact message that Firefox gives you?

[Roxanne13]

Windows 7 64-bit. shockwave flash  15.0.0.189.

Firefox does not say anything, but netflix, hbo and youtube ( all media players) ask me to download lates flash player. And cant see the animation on: http://helpx.adobe.com/flash-player.html

So i have the latest version but still not working, but then:

2 minutes later without me making any changes?!?:

Have not insalled any new anivirus or changed my firefall( since it works in explorer).

[jeromiec83223024]

In Firefox, if you choose Help > Restart with Add-Ons Disabled, does it begin working normally?